Bensons For Beds Reviews 

324,008
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 26,262 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly store staff for offering helpful advice and a relaxed environment without any sales pressure. Many people note that the products are comfortable, high quality, and well made. Shoppers also highlight the fast delivery and efficient setup services provided by polite teams. Some reviewers were not happy with confusing emails, delayed responses, and a noticeable lack of clear order confirmation regarding their recent purchases. A few consumers also experienced ongoing difficulties when attempting to resolve support questions through the customer service department via email.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that sales advisors are consistently helpful,... See more

Delivery service

Consumers find delivery_service to be positive, highlighting smooth schedules and punctuality. Reviewers... See more

Product

People report positive experiences with product quality and comfort, noting that new mattresses provide a... See more

Service

Reviewers mention positive feedback about service, noting it is first class from start to finish. Consumers... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting helpful and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

When me and my disabled partner went In store to buy a mattress the manager couldn’t had been more helpful. She ask how we both slept gave us all the time we needed as my partner has mobility issues a... See more

Company replied

Rated 5 out of 5 stars

Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... See more

Rated 5 out of 5 stars

Brilliant service all around Delivery was very quickly arranged, the guys contacted me promptly on the day , confirming everything with me and contacted when arriving at my address Product... See more

Rated 5 out of 5 stars

Martin was very patient with us and explained the pros and cons of the mattresses we were looking at, there was no pressure to make a purchase there and then. We did place an order on our second vis... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info


4.7

Excellent

TrustScore 4.5 out of 5

324K reviews

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4.7

All reviews

(324,008)

25,679 reviews in the last 12 months

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Rated 5 out of 5 stars

The shop was very clean & felt very…

The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas there where my dad ended up purchasing two 2 seater sofas.

August 19, 2026
Unprompted review
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Reply from Bensons For Beds

We are so pleased to hear that you had such a relaxed and positive experience in our shop! It's wonderful that our assistant was helpful and friendly, and that you felt no pressure. We're delighted your dad found beautiful sofas he loved!

Team Bensons

Rated 5 out of 5 stars

Excellent customer service in the…

Excellent customer service in the Chester industrial park store, when choosing our new wardrobe. Dave and Christine were absolutely fantastic so friendly, helpful and knowledgeable, without being at all pushy. They took the time to help us find exactly what we were looking for and made the whole experience really easy and enjoyable. Customer service like this makes such a difference.Thank you both for all your help we really appreciated it and would happily recommend Bensons, especially Dave and Christine! ⭐️⭐️⭐️⭐️⭐️

August 12, 2026
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Reply from Bensons For Beds

We're so pleased to hear you had such a fantastic experience with us! It's wonderful that our team provided friendly, helpful, and knowledgeable assistance without being pushy. We're delighted they took the time to help you find exactly what you were looking for, making your experience easy and enjoyable. Thank you for your kind words and recommendation!

Team Bensons

Rated 5 out of 5 stars

Knowledgeable staff

Knowledgeable staff. Mattress was taken upstairs and old one removed.

August 16, 2026
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Reply from Bensons For Beds

We're so glad our team provided excellent service and handled the mattress delivery and removal efficiently for you. We appreciate your kind words!

Team Bensons

Rated 5 out of 5 stars

Great store and service

From my initial browsing in store, Ryan’s knowledge and help in choosing my product to delivery which was on time, I was kept well informed the operatives handled my bed and mattress with care and they worked efficiently leaving everything clean and tidy 10/10

August 11, 2026
Unprompted review
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Reply from Bensons For Beds

Thank you for your amazing review! We are so glad to hear that you had a fantastic experience from start to finish. Our team works hard to ensure excellent service and we are thrilled that Ryan was able to assist you with choosing the perfect product. We look forward to working with you again in the future. 10/10 satisfaction is our top priority!

Rated 5 out of 5 stars

It was a lovely bed and was made…

It was a lovely bed and was made welcome by the staff

August 13, 2026
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Reply from Bensons For Beds

We're so pleased to hear that you found your bed lovely and felt welcomed by our staff. Thank you for your wonderful feedback!

Team Bensons

Rated 4 out of 5 stars

We walk in and later Darren asked if he…

We walk in and later Darren asked if he could help , he took his time with us and nothing was to much trouble, we eventually came to the bed , headboard and mattress that hopefully is good for us, I would like to say Darren was polite, friendly and very professional, we now hope the delivery and placing of our new bed is just as easy,

August 18, 2026
Unprompted review
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Reply from Bensons For Beds

Thank you for your wonderful feedback! We're delighted to hear that our colleague took their time to assist you and that you found them polite, friendly, and professional. We hope you enjoy your new bed and that the delivery process is just as smooth.

Team Bensons

Rated 5 out of 5 stars

Great buying experience

Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the three mattresses we had narrowed it down to. We made a decision and the payment process was fast efficient and again not pushy in anyway.

August 19, 2026
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Reply from Bensons For Beds

We're so pleased to hear you had such a positive experience with us! It's wonderful that our team was friendly, helpful, and knowledgeable, and that you felt no pressure while trying out the different options. We're delighted the payment process was fast and efficient.

Team Bensons

Rated 5 out of 5 stars

Great service

Great service, really helpful, lovely staff, Deni was great

August 18, 2026
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Reply from Bensons For Beds

We're so pleased to hear you received great service and found our staff lovely and helpful. It's wonderful to know that Deni made a positive impression! Thank you for your kind words.

Team Bensons

Rated 5 out of 5 stars

Sam was very helpful

Sam was very helpful, knowledgeable & patient. She was able to answer any questions that we had and fully explained the configurations which we could have for our new bed.

August 18, 2026
Unprompted review
Bensons For Beds logo

Reply from Bensons For Beds

We're so pleased to hear about the excellent service you received! It's wonderful that our team member was very helpful, knowledgeable, and patient, and was able to answer all your questions and fully explain the available configurations for your new bed.

Team Bensons

Rated 5 out of 5 stars

Very help staff member and lots of…

Very help staff member and lots of choice in the show room.

August 16, 2026
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Reply from Bensons For Beds

Thank you for your wonderful feedback! We are delighted to hear that our staff was helpful and that you appreciated the wide selection in our showroom. We strive to provide excellent service and variety.

Team Bensons

Rated 5 out of 5 stars

Great advice from the Chester store (s…

Great advice from the Chester store (s long standing staff member, apologies I can’t recall her name), followed by efficient and professional delivery by a very helpful team. Would recommend.

August 4, 2026
Unprompted review
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Reply from Bensons For Beds

Thank you for your fantastic feedback! We're so pleased to hear about the great advice you received from our long-standing team member at the Chester store. It's wonderful that our delivery team provided efficient and professional service.

Team Bensons

Rated 5 out of 5 stars

Great service from start to delivery

Great service from looking around the store, purchasing, communication and delivery. All staff involved were friendly whilst professional, polite and excellent at their roles. Thank you!

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service from start to finish.
Brilliant help & advice from Paula within the Newtownabbey shop, who spent time to listen, explain & answer any of my questions. Great communication throughout to keep me up to date with my order. Big shout out to the delivery team as well, the guys( Phil&Ross ) were great & delivered the new mattress with great care. We've had our mattress for a week now and WOW could not recommend it enough!
I would highly recommend this store& all the staff!

August 13, 2026
Rated 5 out of 5 stars

Our visit was great Angela in…

Our visit was great Angela in Braintree store was so helpful and really knows her products. We were just making enquiries but ended up with a TV bed /mattress plus another complete bed frame with headboard. We are hoping that when our orders arrive they match the quality service she gave us.

August 18, 2026
Unprompted review

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