We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
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Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
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A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
655K reviews
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Andy was very helpful great service…
Andy was very helpful great service even gave me a discount top service overall.
August 1, 2026
The whole process at the Derby branch…
The whole process at the Derby branch was painless. All details of our purchase were explained fully and any questions we had were answered. This is the forth time we have purchased from DFS because we're guaranteed a hassle free, excellent customer service experience.
August 1, 2026
Very easy to speak to very helpful…
Very easy to speak to very helpful explained very thing very clearly
August 1, 2026
Ahmed was very helpful
Ahmed was very helpful, nice and knowledgeable on the sofa’s we purchased
August 1, 2026
Stress free experience!
We were made to feel at ease while making our decision. Everything was explained and we were offered the extras, but no pressure was made for us to take them. Offered a drink and we weren’t rushed! Katrina was great
August 1, 2026
Very helpful and let us look around before making our final choice
Maddison was very helpful talked us through certain sofas we told her what we where after and she got it right away great customer service from her and very helpful.
August 1, 2026
Meme me to come 100 times back in this store
Love from a to z love the furniture and staff is really helpful
August 1, 2026
5 star just for the delivery guys…
5 star just for the delivery guys themselves, absolute diamonds all 3 of them. Extremely helpful
July 25, 2026
Excellent service throughout
Excellent service throughout, everything was explained fully to me, even down to the aftercare service if required.The Staff member who served me was very friendly and answered all the questions I asked . I shall certainly recommend friends and family to DFS. Thank you
August 1, 2026
Lovely service
Ian was very nice to us and patient, he explained all the details nicely and didn't put pressure to us to buy something more expensive ,or more stuff like others do, he offered exactly what we wanted , been good advicer and helped us with all the details, he is the best! I highly recommend him if you want to buy any DFS furniture in Preston!Thanks
July 20, 2026
10 out of 10
Very good experience and easy online application to buy cashbor on credit brilliant and quick.
August 1, 2026
Great friendly staff used company before and will use again
Great friendly staff, very knowledgeable
August 1, 2026
Great friendly staff at Teesside DFS
Great friendly staff at Teesside DFS, very helpful but gave us the space and time to look at the sofas and make decisions without feeling pressured. Took the time to answer any questions we had and were very informative. Thanks
August 1, 2026
Really helpful and friendly staff
Really helpful and friendly staff. Attentive and knowledgeable
August 1, 2026
David who helped us was great
David who helped us was great, showed great patience with us and gave us professional advice.
August 1, 2026
Friendly service without pressure
The staff were friendly and informative without any pushy sales.
August 1, 2026
Went really well
August 1, 2026
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