We made an order via store - floor worker and manager were very friendly and knowledgeable. It was delivered around expected time right to my lounge and set up according to our prior order promptly. Q... See more
Company replied
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Review summary
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Excellent customer service by both Toby on our initial visit and by Tristan on our latest visit. They both explained the details of the product extremely well. Toby provided us with contact details to... See more
Company replied
A lady named Lynda helped us today. Nothing was too much trouble. She gave us the dimensions of the furniture so we could go home and check the fit. When we returned, she even carried coffee tables o... See more
Company replied
I find most DFS stores a bit overwhelming with sales staff everywhere trying to get you to Buy from them, but the Crawley store was really nice and friendly. We were going to buy our sofa online via... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
656K reviews
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Informative, helpful and friendly
Our DFS salesman Habib was very helpful and friendly. He took the time to explain everything to us.
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
We got assistance from bianka in…
We got assistance from bianka in blanchardstown store she was extremely helpful and we cannot wait for our new couch to arrive
August 6, 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
My experience was made a lot easier as…
My experience was made a lot easier as Sean was very pleasant, and helpful he made every decision very comfortable as he explained everything very well, I would highly recommend Sean for his great customer service and advice.
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Diallo was so helpful when we arrived…
Diallo was so helpful when we arrived before the shop closing time, nothing was a bother and he even came in to work early the next day so we were able to pick up the furniture at a convenient time for us , so helpful thank you :)
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Had a fantastic experience with Mr…
Had a fantastic experience with Mr Reilly from the team at DFS Boucher Road. Some of the best customer service I have ever had. So friendly and made the process to easy. He fully explained everything to me so I felt confident to make my purchase. Thank you Mr Reilly!
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Brilliant sales rep who made the whole…
Brilliant sales rep who made the whole experience enjoyable
August 1, 2026
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Excellent service. Everything was explained in detail in a friendly manner. Really took time to show me the product and make sure my order was correct.
August 6, 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great support from Linda in choosing…
Great support from Linda in choosing the new sofa. Given advice and support as needed. Left feeling excited!
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your great feedback with us.
Kind regards,
Holly M
DFS Customer Support
Amazing staff helpful polite great…
Amazing staff helpful polite great customer service
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
5 stars isn’t quite enough!!
The lady who served us was incredibly helpful and definitely knew her stuff. She made our experience smooth and hassle free. We loved that she introduced herself and led us to the sofa we were there to view but then didn’t follow us around but patiently waited nearby for us to approach her to move forward with our purchase. The shop was beautifully set out and was spotlessly clean and smelt amazing.
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Great thorough explanation of options…
Great thorough explanation of options to make my sofa affordable. Thank you Cadence. Cant wait to relax on my new corner sofa :)
August 6, 2026
Reply from DFS Furniture
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I was assisted by Alisha who was…
I was assisted by Alisha who was extremely helpful and informative. She was not pushy at all as she waited for a couple minutes to allow me to browse before approaching which I appreciated. After a short chat where she explained all options and answered any questions I had I was able to make a selection and place my order. Overall great service.
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Fantastic customer service
Fantastic customer service. Brilliant staff, very helpful highly recommend.
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very good expressions
Very good expressions, peaceful place, warm welcome and very good guidance to our needs .
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Staff very polite help full explained…
Staff very polite help full explained every thing
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Friendly and not pushy
July 25, 2026
Reply from DFS Furniture
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Customer Service
Our son bought a suite a couple of months ago and we had a fabulous helpful, very knowledgable guy called Mark. We went back in today to buy ours, again so very helpful, spent time with us to help with the configuration as we have a big room and we didn’t know what to get. Fantastic customer service.
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Zack
Zack! Thank you for helping us choose the sofa we wanted! After a full day of a sofa shopping, he made the purchase super easy and we got exactly what we wanted. Thanks again
August 6, 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Very friendly and welcoming
Very friendly and welcoming. Paul was very helpful and patient with us as we tried to make our decision
July 30, 2026
Reply from DFS Furniture
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
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