We knew what we wanted when we went into the store. Steve approached us and asked if he could help us. It was a relatively quick transaction helped by the fact we were given time on our own to decide... See more
Company replied
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Review summary
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Cerri the member of staff we saw was friendly, helpful and professional. Having explained to her what we were looking for she quickly pointed out several choices. She then gave us ample time to look a... See more
Company replied
What's not to love? The Exeter store is beautiful, the designs and quality of the furniture is so good (making it hard to choose) plus, we had amazing service from Jane in purchasing our sofa today. J... See more
Company replied
Shaun made my experience today very relaxing, he was really professional from start to finish. He told me everything I needed to know from furniture care , insurance , delivery etc. He made it a very... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
United Kingdom
- www.dfs.co.uk
4.9
Excellent
657K reviews
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Reece was fabulous- very knowledgeable…
Reece was fabulous- very knowledgeable and helpful in making sure I picked the right sofa and also made sure it would fit in my new lounge!!
He’s an asset to DFS!
August 9, 2026
Great service and salesperson from…
Great service and salesperson from arriving in store to leaving
August 9, 2026
Great store
All the staff were friend l, polite and so helpful. Excellent experience and customer service.
August 8, 2026
Good range and quality
Good range and quality. Hitesh was very knowledgeable, polite and helpful
August 9, 2026
Staff willing to let us walk around…
Staff willing to let us walk around without pressure but more than happy to assist when required
August 9, 2026
Very good experience
Very good experience. Wasnt hounded or followed around the shop. She was around where we could see if we wanted help. Once we decided what we were wanted she made the process very easy. She chatted all the way through.
August 9, 2026
The man who served us was very helpful…
The man who served us was very helpful and gave us different options
August 2, 2026
Dan was very knowledgeable and very…
Dan was very knowledgeable and very informative and knew the product that we ordered. He was warm and friendly made us feel relaxed and comfortable.
August 8, 2026
Very kind and fast
August 8, 2026
May was very knowledgeable about the…
May was very knowledgeable about the sofa that we wanted to buy, and explained clearly about the insurance products that we brought,
August 9, 2026
Helpful and friendly staff
Helpful and friendly staff, attentive and patient, but not pushy at all.
August 9, 2026
Excellent customer service
On Saturday 8th August we went to DFS in Sidcup and we're dealt with by Sana. She was extremely knowledgeable, professional, friendly and personable and made us feel completely relaxed. All our questions were answered and the purchase procedure was fully explained.
We were both extremely happy with the experience and how smoothly everything went, thanks to Sana whom I would give 10 out of 10.
August 8, 2026
We are happy with our purchase and the…
We are happy with our purchase and the service provided.
August 8, 2026
Helpful well informed staff both in…
Helpful well informed staff both in store and online.
August 9, 2026
Absolute fantastic customer service…
Absolute fantastic customer service would recommend to a friend and family. Staff were very engaging and friendly to help us select the right product for purchase. 5 Stars
August 9, 2026
Brilliant customer service from Mabs…
Brilliant customer service from Mabs and Singh- they were extremely helpful and worked together to help us find the perfect sofa! Very patient with us as indecisive buyers and helped us to see what would and wouldn’t fit in our front room!
August 9, 2026
The lady who assisted very approachable
The lady who assisted us was amazing, so friendly, approachable and very knowledgeable.
The assistant was Julie at Cannock.
Made us feel very relaxed, not judge for wanting the sofa on finance.
Really helpful.
August 9, 2026
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