First Tech Reviews 4,009

I had a great experience with First Tech Federal Credit Union, particularly due to the ease of use of their technology and the excellent customer service provided. The mobile app and online banking platform are very intuitive and convenient, making everyday banking seamless and efficient.
I would especially like to recognize Jake Stone, Relocation Specialist – Level II, for his outstanding support. Jake was extremely helpful throughout the account setup process and was always prompt and thorough in resolving any questions or issues I had. His responsiveness, knowledge, and customer‑focused approach made the entire experience smooth and stress‑free.
Overall, the combination of reliable digital banking tools and strong customer support makes First Tech Federal Credit Union a pleasure to bank with.

Wonderful experience. Very pleased. I have never had a bad experience.

We work with the First Technology office in Seattle. The staff is extremely knowledgeable , helpful and personal. We received great suggestions on how to invest with First Tech and how to operationally make management of accounts easier. All around a great experience!

Extremely happy with the prompt service & response from Roeschan. Thank you First Tech

We had a great experience with Jessica Hite at the Roseville location. She is professional and it was a pleasure having her notarize our documents.

Thank you Layloni for taking care of this for me.
Thaks Roger

Karen Serrato was incredibly helpful and made the whole process smooth. She understood my issue right away and resolved it quickly without any back-and-forth. Really appreciate how efficient and professional she was — great customer service experience overall.

She was very good with information and very helpful. Also very friendly !

My experience was great because of Matthew Wright. He was the gentleman who helped me over the phone today. I wish every customer service employee was as gracious as he was.

The representative (Marie) was able to help me quickly and efficiently with my request to close out a CD. She was very personable and helpful.

Serena was very helpful and went out of her way to answer my questions and direct me to someone who could help.

Staff at this branch are outstanding.
Britton has been absolutely awesome- knowledgeable, helpful & professional. Most recently worked with Cady when Britton was not available, she stepped up and took excellent care of us!
Thank you!

Selena was very knowledgeable, personable, and helpful!

Pleasant and approachable

Helpful, listened carefully, answered all my questions, friendly

Met with Christopher Ray today and he was working with him and become a Premier member. He was teaching me where my money would make the most money for me. I don’t like banking on line in case someone steals or I lose my iPad. I prefer one one ones to do my banking. I have been with first tech for years and have only had one bad time when someone was using my debit card, without authorization, went to the Nimbus location and they resolved the situation immediately. Very helpful.

I am writing to share my appreciation for the outstanding service I received from Frank today. I called regarding an overpayment on my credit card, and Frank handled the situation with impressive speed and professionalism. He was incredibly thorough, explaining the expedited process clearly so I knew exactly what to expect and when the fix would occur.
​One of the highlights of the call was how easy Frank was to communicate with; he was friendly, articulate, and made sure we were on the same page every step of the way. The entire resolution took less than 10 minutes. It is rare to have such a seamless experience over the phone, and Frank is a fantastic asset to the First Tech Credit Union team!

The customer service was outstanding. With service like that I will definitely remain a customer

Stephenie B. Amazing and was able to help me. There were a lot of times I called and always got transferred and also didn’t get my things resolved. Stephenie B has given me the absolute best customer service, she build rapport and helped me with my business loan appointment and also resolved my stressful situations and on top of that she is super knowledgeable. I was told different things about my credit card and she helped clarify a lot of things that is very helpful. Thanks Steph!

Amanda Urias has been very professional in helping me to establish a new certificate. She kept in-touch by phone and set up our appointment for this morning. She enabled me to earn the best rate possible, and also updated my other accounts to reflect my designated beneficiaries (POD). I appreciate her friendly and patient manner, as well as her willingness to answer any questions I may have in the future. Thank you, Amanda.