Jose Flores was the reason behind my experience today with First Tech. He is one of the most positive, outgoing, funny, experienced representatives I have ever spoken with. He was kind & walked me th... See more
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Review summary
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What people talk about most
Based on these reviews
I truly appreciate the personal support and guidance I've received from Ranu Lamba. It means a lot to know there's someone I can always reach out to when questions come up and to get thoughtful, quick... See more
Company replied
Eric Pseat has been invaluable in managing our funds at First Tech for the past several years. He has worked with my husband and me in making decisions about investing in CDs, and consistently makes... See more
Company replied
I spoke to Jose Flores and Roselyn (if I remember the name correctly) due to a dispute case. During my experience with customer service, they were both amazing. They showed great empathy for my situat... See more
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Company details
- #1 of 2 best companies in Federal Credit Union
- #3 of 14 best companies in Car Finance and Loan Company
- #1 of 8 best companies in Credit Union
- #7 of 104 best companies in Financial Institution
- #1 of 11 best companies in Financial Planner
- #2 of 30 best companies in Mortgage Lender
About First Tech
Written by the company
Not-for-profit, member-owned, and committed to your financial wellbeing.
First Tech Federal Credit Union has more than 70 years of experience serving the tech community. We're more than just banking—we're a financial partner for life. No matter what's next on your roadmap, we're here to help every step of the way.
Why choose First Tech?
- One of the largest credit unions in the country
- Money.com’s Best Credit Unions for three years running (2022-2024)
- 2022 American Banker Best Customer Experience (4th in the nation)
- A CNN Best Home Improvement Loan pick for fast funding (February 2024)
- Best Health Savings Accounts by Forbes (February 2024)
- Best Small Personal Loans for fast funding by CNN (February 2024)
Convenience
Access your money and get the help you need easily. With dozens of First Tech locations, more than 5,600 Co-Op branches, 30,000 surcharge-free ATMs, online banking and mobile apps—we have the tools you need to make your banking life easy.
Innovation
First Tech was founded by the visionaries of the tech industry, and that spirit endures today. We serve the world’s most forward-thinking companies—along with their employees and families—with smart digital banking solutions and financial expertise.
Advocacy
As a credit union, we put people over profit. We're committed to strengthening your financial future and improving the communities we serve.
Service
Our members are our only shareholders, which means your success is our success. We offer a wide range of individualized financial services to help members do more with their money.
Security
First Tech keeps you protected 24/7. All checking, savings and money market accounts are insured up to at least $250,000 by the National Credit Union Administration (NCUA), and we employ round-the-clock fraud monitoring, top-notch web encryption and strong member protections.
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About us
Community commitment
Contact
Contact info
4.9
Excellent
4K reviews
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attentive support
Celina did a great job of listening to the specifics of my multi-point concern and issues based on an email I received from First Tech that was riddled with errors and confusion. She documented each concern, and by the end of our call she also had answered all my account questions.
April 24, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Agent did an amazing job with a great…
Agent did an amazing job with a great attitude. Very understanding of my situation and great conversation.
April 24, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Amir Poursafar was super helpful!
April 24, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Customer Service
Ms. Yolanda Rodriguez Silva was exceptional. I have served as a Flight Chief with the Department of Defense for 44 years, and she provided some of the finest customer service I have ever experienced. Her professionalism, attention to detail, and commitment to excellence were evident from the very first interaction. First impressions are critical in any business, and she not only met that standard—she set it. I would welcome the opportunity to have her on my team at any time.
April 24, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Customer service rep was very helpful…
Customer service rep was very helpful and understood my issue.
April 24, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Good feed back and timely responses
Good feed back and timely responses. Open to working with me during a very difficult time. Overall great experience with Roe and everyone else I have dealt with there at First Tech.
April 23, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Phone calls can save you money.
Marisa Ambriz made a scam monthly payment go away on my Credit Card. It's scary when a merchant takes advantage of your credit information. Helpful and professional, she was very patient with my lack of knowledge on replacing my card. Thanks!
April 24, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
I'm off to a great start with First Tech
Manny Perez has help make my move to the US an absolute breeze. He helped me set up my account before the relocation, access a mortgage before I had a US credit history and facilitated so many requests that other bankers would have balked at. I'm really grateful to him and his fantastic colleagues at First Tech for all the support
April 21, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Nicole Monaghan was very friendly and…
Nicole Monaghan was very friendly and helpful. She answered all my questions and gave me very useful information about a future with First Tech.
April 23, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
First tech's staff
Josh Smith's knowledge and communication skills and the First tech's notification messages and the company's advanced and easy way of the security checks to maintain user's account security, are the examples I like.
April 22, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Yolanda was knowledgeable and friendly
Yolanda was knowledgeable and friendly, she took care of my issue very well.
April 24, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Excellent Customer Service - Thank you!
My recent experience with Alana is precisely why I have stuck with First Tech for so many years. She was very knowledgeable and helped address the questions I called in about. She went above and beyond to look at my accounts overall and get a new account set up while on the phone. Thank you so much for your help!
April 23, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
Representative was very helpful...
April 24, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Excellent customer service
They provide excellent customer service across a wide range of banking and financial products, which made my relocation process very smooth. A quick email was usually enough for their team to take care of whatever was needed.
April 24, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Was helped to login into my account
Was helped to login into my account. Lady was very helpful!
April 24, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
excellent service
Skylar was excellent. She went above and beyond in teaching me what I could do to manage my own finances. She is hands-on and patience and she is very well presented!
April 22, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Login didn't show mobile deposit
I had an issue when logging in to First Tech that the mobile app did not show anything regarding mobile deposit. Had something to do with the merge with Digital CU, and in the process of inspecting the app on my iphone 16, the problem resolved itself. Alana
Tate was very helpful and patient in working with me to resolve the issue.
April 23, 2026
Unprompted review
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
I was having an issue with moving money…
I was having an issue with moving money around. The young lady who assisted
me was patient with my fumbling. I am a cancer patient, sometimes it takes me a minute.
April 22, 2026
Unprompted review
Reply from First Tech
We're so happy to hear about your experience. Our team is dedicated to providing personalized support, and it’s great to know you found the process easy and informative. We appreciate your recommendation and are here to help you on your financial journey!
Excellent service
Efficient, courteous, professional assistance. Problem resolved.
April 23, 2026
Unprompted review
Reply from First Tech
Thanks for the fantastic review! We love to hear you had a great experience and that our team made such a positive impact. Our team is always here to help, and we appreciate your kind words!
Reply from First Tech
We appreciate you posting about your positive experience! Our team strives to provide exceptional service, and it's great to know we stand out. Thank you for sharing your thoughts!
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