The car got us where we wanted, it is super convenient to have a designated parking space and not have to look around for a place when returning. It was our first time with a baby and we had enough pl... See more
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1 ère location pour un week-end. Dans l ensemble ca s est bien passé juste le début un peu chaotique. Véhicule pas a bonne adresse indiqué
Good first experience. Initially the car didn't open but I got instant support over the phone and the issue was solved in 2 minutes. Good car, straightforward information. I would repeat my rental.
Pratique, efficace et simple d’utilisation. Seul bémol : anticiper le parking lors de la restitution
Company details
- #12 of 20 best companies in Car Rental Agency
- #3 of 4 best companies in Car Leasing Service
Written by the company
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
Contact info
55 Green Street, 94111, San Francisco, United States
- www.getaround.com
4.2
Great
95K reviews
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Car was good and Ernesto was very quick…
Car was good and Ernesto was very quick in replying to my messages.
May 16, 2026
User friendly and very performant app
User friendly and very performant app, the system is easy to use, no nonsense, what you see is what you get.
May 19, 2026
Conforme à la description
Conforme à la description, location simple et efficace, je recommande !
May 16, 2026
Good first experience with this rental app.
Good first experience. Initially the car didn't open but I got instant support over the phone and the issue was solved in 2 minutes. Good car, straightforward information. I would repeat my rental.
May 15, 2026
Expérience de location
Expérience de location simple, ludique. Prise en main très facile de l application. Ce type de location favorise le contact humain. Excellent 👍🏽
May 17, 2026
Simple rapide et efficace
May 17, 2026
Poor customer support after a serious vehicle issue
I had rented with Getaround before and my previous experiences had always been positive, which is why this situation was especially disappointing.
The vehicle provided was already in very poor condition at the start of the rental: significant existing body damage, dirty interior, several warning lights on the dashboard, and alerts related to tire pressure and maintenance. All of this was documented with photos both at check-in and when returning the vehicle.
The most concerning part, however, has been the customer support. Despite several emails, multiple follow-ups, and a phone call during which I was told I would receive a response within 24/48 hours, I still have not received any written reply after a week. The phone support now automatically ends the call because the rental is no longer active, making it impossible to follow up properly.
Very disappointing customer service and an ineffective complaint process.
May 9, 2026
Unprompted review
The car ran perfectly
The car ran perfectly, it's a great vehicle for a family getaway. Smooth and efficient, it's a great ride.
May 15, 2026
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