poltronesofà Reviews 

535,234
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 17,768 reviews, reviewers overwhelmingly had a great experience with this company. People frequently share how wonderful their store visits are, praising the team for being welcoming, knowledgeable, and patient during product selection. Buyers also mention that the entire delivery process runs smoothly, with polite drivers keeping them updated and setting up furniture efficiently. Some reviewers were not happy with customer service, explaining that communication was often poor and getting assistance after a purchase proved difficult. A few individuals additionally experienced unexpected delivery delays with their orders or noticed minor quality flaws with the delivered items.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting that team members are knowledgeable, helpful,... See more

Delivery service

Reviewers mention positive feedback about delivery service, highlighting efficient communication and timely... See more

Product

People report ambiguous experiences with product, reflecting a wide division in customer satisfaction. While... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and friendly staff who... See more

Customer service

Consumers find customer service to be ambiguous, reflecting a wide range of differing experiences. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Someone from the store explains how the shop works when you enter, then you are left to look around without anyone hassling you. If help is needed or you want to see a certain material on a differen... See more

Company replied

Rated 4 out of 5 stars

Having previously been to the store I was greeted by a lovely lady called Sue and she helped me a lot , so having made up my mind I said I would return with my partner and did so . We again was met by... See more

Company replied

Rated 5 out of 5 stars

Wide choice of suite, fabric and leather. Excellent service from walking in the showroom in St Helens until taking delivery of the goods on the date and at the time promised. Staff are extremely he... See more

Rated 5 out of 5 stars

The friendly and professional staff at your store were exceptional, especially Imogen who helped us throughout our visit. Imogen made sure that my needs were all met. She made sure that I tried many d... See more


Company details

  1. Furniture Store

About poltronesofà

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info


4.5

Excellent

TrustScore 4.5 out of 5

535K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(535,234)

17,646 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wide range of designs to choose from

Wide range of designs to choose from. Thanks to the excellent customer service of David and patience we finally made our decision. Delivery first class being kept informed and furniture being set up quickly and efficiently by Paul and Michael. We love it.

August 22, 2026
Rated 5 out of 5 stars

Top store Top staff

As we entered the shop we met a lovely lady who was very helpful as I didn't know what sort of furniture I wanted. Her knowledge was amazing and I decided to buy a corner sofa. I would recommend this shop to my friends/ family and the prices was very reasonable.

August 19, 2026
Rated 5 out of 5 stars

My husband and I popped to Foss park to…

My husband and I popped to Foss park to look for sofas. Abdul welcomed us, Hel was very helpful, gave us plenty of time and support to make our choices and wasn’t pushy in any way.
We had a very pleasant buying experience and was offered a coffee whilst making colour/fabric choices.
Looking forward to taking delivery of our new furniture at the beginning of November.

August 22, 2026
Rated 1 out of 5 stars

Absolutely shocking

Absolutely shocking. We had our leather sofa delivered at the end of March. It’s already started to peel. We have hardly used this sofa as we have two front room and it only gets used when people visit. I have emailed my issues over along with the pictures. We have a leather sofa that is fifteen years old and it’s in immaculate condition. I will be getting a full refund under the consumer rights act 2015.

March 22, 2026
Unprompted review
poltronesofà logo

Reply from poltronesofà

Good morning Lauren,

I hope you are well and thank you for taking the time to leave us your review.

I am very sorry to hear that you have concerns regarding your furniture, and I completely understand how upsetting and disappointing this must be.

For any concerns with furniture, we ask that these are submitted through our online contact form, along with at least six photographs of the furniture. This allows our Aftercare Team to fully assess the issue and determine the appropriate next steps.

I can see from your comments that you have already submitted the requested information. Our Aftercare Team will review this and contact the account holder directly to discuss the next steps and assist with resolving the matter.

Please accept my apologies for any inconvenience caused, and thank you for your patience while this is being reviewed.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Would Highly Reccomend

Excellent service from start to finish, from the showroom to delivery.
Kept informed of delivery date and delevered on time. Derlivery guys were brilliant.
As for the sofa, brilliant and very comfy.
Would highly reccomend.

August 22, 2026
Rated 1 out of 5 stars

The worst company I have ever dealt…

The worst company I have ever dealt with. and I was considering buying electric sofas and chairs for my lounge, boy, am I glad I didn't.
I bought chairs with footstalls for my kitchen diner. The chair in the showroom was great of course.I had them delivered, one chair and 2 footstalls are great and with the colour of our choice. Alas, 1 of the chairs was delivered crooked/ wonky. I telephoned the store and was told I'd have to fill in a form, get a third party to come out and inspect to REPAIR the chair that had never been used WHAT A JOKE.
anyway, I did as told. the company, Emmiera, gave me a date 1 month in the future. I booked time off work and they cancelled the day before they should have turned up.
I called Poltron/SCS and they refused to send somebody out and said I'd have to wait for another appointment with Emmiera. Emmiera contacted me and it's another month before they can come out.
DO NOT BUT FROM THIS COMPANY.

April 16, 2026
poltronesofà logo

Reply from poltronesofà

Good morning Jonathan,

I hope you are well and thank you for taking the time to share your feedback.

Firstly, I am very sorry to hear that you have experienced an issue with one of your chairs, and I completely appreciate how disappointing and frustrating this must be.

I am also sorry to hear that your appointment with Emmiera was cancelled at short notice. As Emmiera is a third-party company, unfortunately, we do not have access to their appointment diary and are therefore unable to manage or amend their bookings directly.

I understand that you do not wish to proceed with a repair to the chair, and we have therefore requested that Emmiera attend to complete an inspection and provide a report only.

Once the inspection has been completed and the report has been returned to us, we will be able to review the findings and discuss the appropriate next steps with you to work towards resolving the matter.

Please accept my sincere apologies for the inconvenience caused and that the outcome may not have been what you had hoped for on this occasion.

Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Helpful staff from sales to delivery

Helpful staff in store, kept well informed about the delivery. Thought I needed to remove the glass in the lounge window to get the sofa in but the amazing delivery guy sorted it which saved me money. Very happy with my sofas.

August 22, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look