Great that you can pick colour of material Alison at the paisley branch in Scotland was really helpful & very knowledgeable

Jav was a great help in choosing our sofa at Straiton, Edinburgh store. Very friendly, knowledgeable service. We're really pleased with our purchase and the service overall.

Delivery was fantastic, had multiple text messages with updates and a call 30mins before chair arrived, delivery drivers were very polite, chair assembled quickly, checked it over made sure everything was ok and removed all rubbish. great service! Thank you.

Excellent service with no pressure to purchase. Truly well informed staff who went beyond to show us around your furniture store. Would definitely recommend a visit to your store if you want to browse without pressure and have well informed and attentive staff to advise and help with your search for your perfect suite.

Dealt with Shirley today. Extremely helpful & went through all different fabrics etc with me. Highly recommend

Arrived nice and early following several texts advising us of ETA. Polite and efficient service.

I had a really excellent experience from start to finish at poltronesofà in Aberdeen.

Michael greeted me with a cheerful “ciao” and took the time to explain how poltronesofà works. Rather than simply choosing a sofa exactly as you see it in the showroom, you can choose the style you like and then tailor it with your preferred fabric or leather and colour. It gives you far more flexibility than I had expected.

I was looking for something quite specific — a relatively small sofa to fit into a fixed space — and Michael was extremely patient. He took me around the options that would work, talked me through the different choices and then managed to make my preferred sofa work for the space I had available.

At no point did I feel rushed or pushed towards anything. The service from beginning to end was excellent, and the whole process was very easy.

I would thoroughly recommend the Aberdeen store and, in particular, Michael. Friendly conversation, witty throughout and clearly very experienced at what he does. A genuinely first-class customer experience.

Lisa made our sofa shopping experience amazing from start to finish. Super friendly and super attentive. In 20 mins we bought a 3 seater and chair in beautiful fabric. Will go back if we need another

Perfect worth the wait delivery men were friendly and polite and set sofas up really quickly

we went to Poltronesofa Chesterfield just to have a
look at the sofas the lady who we saw helped us a lot
and what we saw is what we wanted a 4 seater sofa.

Furniture arrived when advised and being boxed rather than fully assembled made getting the settee and armchair into my house much easier. No problem with the furniture other than the easy glide pads were not delivered. I phoned and was put through to the shop where the furniture had been purchased from and then go to the shop to collect them.

Delivery men were very friendly and polite.
Quick in and out

Kept up to date re delivery and completed speedily. Allowed time to check chair over before signing for receipt.

Very happy with the sofa and chair. Delivered on time and had it built in ten minutes. The staff member at the shop was very helpful at purchase and the delivery team were efficient and polite.

Good personal experience with sales person

Kept informed. Delivery crew exceptional

When the couch was delivered there was a mark on the arm. Delivery drivers first tried to blame it on my floor as it must have been dirty even though it had just been mopped and the couch hadn't been turned upside down. Then they gave me a cleaning kit and told me to clean it. You should not be expected to clean stains off a newly delivered sofa. The couch has a console which they didn't plug in and we have looked but can't see where the cables go. One arm also seems loose as you can move it unlike the opposite arm. The delivery men weren't interested they just wanted a signature so they could leave. We now have a couch we can't and dare not use while we wait for a response from the online form we had to fill in as it's almost impossible to talk to a person. Basically I'm very disappointed and angry and definitely won't be buying from Poltronesaofa again especially with current delivery staff.

Mandy the assistant was very helpful and helped me to find the perfect sofa. Price very reasonable and it was delivered on time. The correspondence excellent and the driver rang me 20 before they completed the delivery.

All the steps in choosing a sofa for our needs at the local store then keeping in touch with timetable for delivery and the v effective communication around the delivery date plus setting up the sofa in our room by 2 very pleasant young men went smoothly. So a very efficient stress free process from start to finish.
Thanks