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Recent reviews

sarah falsey

sarah falsey

Rated 1 out of 5 stars

If I could give 0 stars, I absolutely would. I thought using the same person and company again was a smart move. Plot twist: it was not. I was traveling alone with my FOUR children on their very first vacation — already operating on caffeine, prayer, and questionable levels of patience. We rented through Nashville’s Car Rentals LLC again because my previous rental with them went perfectly fine. In fact, the owner supposedly raved about how clean and well-kept the last car was… and somehow there was magically no smoking issue then. This time? Different story. A few hours after drop-off, I get a message claiming the car “smelled like smoke” and that they had “evidence.” Sir… what evidence? A ghost cigarette? I do NOT smoke in my own car, I did NOT smoke in this car, and I especially was not hotboxing a rental while hauling four kids around on their first vacation. Anytime I smoke, it’s outside — not in cars, not in homes, and certainly not in something I know I have to return and be responsible for. Now here’s where it gets extra ridiculous. Turo requires photos before and after rental. Guess what showed up in BOTH sets of photos? A cigarette burn hole already in the back of the driver’s seat — there when I picked it up and still there when I returned it. Yet somehow this became part of the smoking narrative. The repeated claim was about a “smell,” which is wild considering the car still smelled brand new when I returned it. Even better? The photos *I was required to upload* apparently entered witness protection because Turo support completely ignored them and ignored me. Hard to have confidence in a process when the evidence you’re literally required to provide seems to matter less than somebody saying, “Trust me bro, I smell smoke.” So no — I would not recommend Turo after this experience, and I definitely would not recommend renting through Nashville’s Car Rental LLC. I came for a family vacation rental, not an episode of CSI: Cigarette Crimes.