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1 STAR – Extremely disappointing customer service I ordered bar stools from DUSK on 28 August 2026 and received an order confirmation stating Estimated Delivery: 28 August – 4 September. It is now 10 September and I have still received no bar stools and no dispatch or delivery email whatsoever. The only communication I have received from DUSK is the original order confirmation. I have contacted DUSK customer service approximately 9 times trying to find out what is happening. On the first occasion, I actually managed to get through and was told that my order was being processed and that I would receive a text message shortly. That was 9 days ago. I have received absolutely nothing since. I have since called repeatedly, only to spend around 30 minutes on hold before the call disconnects. As I write this review, I have just spent 30 minutes and 23 seconds on hold again, with no one answering. This is honestly one of the most frustrating customer-service experiences I have had. I should not have to repeatedly call a company and spend huge amounts of time sitting on hold just to find out where an order is. I was initially looking forward to receiving my bar stools, but the complete lack of communication and the difficulty actually getting through to someone has completely changed my opinion of DUSK. I have also now seen other recent reviews describing similar issues with customer service and delayed orders, which is extremely concerning. DUSK, I simply want one of two things: my bar stools delivered with proper tracking and a confirmed delivery date, or my money refunded. I don’t think that is an unreasonable request. Very disappointing experience and, based on the customer service I have received so far, I would seriously think twice before ordering from DUSK again.
Henrique
Booked 4x "VIP Silver – CL" hospitality packages for the Champions League match Sporting CP vs Galatasaray on 9 September 2026 (order P125HJ••••RR, €980 paid in full — €245 per person). P1's own itinerary document for this order promised, in writing: seats "in section D24" and access to the "VIP Silver lounge" from 2 hours before kick-off and during halftime, with a welcome drink. What was actually delivered: tickets reading "PLATINUM SE A24 — PORTA 6" — a different section and a different product from the one sold. At the stadium, Sporting CP's own hospitality staff checked our tickets and refused entry — twice, at two separate points (the lounge door, then the check-in desk downstairs) — confirming the tickets carried no lounge eligibility at all. The club's own people verified that what P1 sold us simply didn't exist on the tickets P1 issued. Four of us paid premium hospitality prices and received what amounts to a standard admission seat in the wrong section, with zero hospitality. We could not get help on match day: P1's phone support ends at 16:00 Lisbon time; kick-off was 20:00. I filed a formal complaint (notice of default under their own terms & conditions) on 9 September. So far: a reply asking for patience because "management is away at the Madrid Grand Prix." No denial of the facts, no proposal, no refund. I have every document — their itinerary promising D24 and lounge access, the A24 tickets they issued, the order confirmation — and will happily share them with anyone who doubts this review. Updating this review when the case is resolved, either way.
Bianco Van Der Ross
Wrong couch delivered, then left chasing my own refund Ordered a Jagger Couch the price of most peoples salieres . After more than two weeks of "processing," the wrong couch was delivered. Not once did anyone apologise for the error. What followed says everything about the after-sales service. Every status update came only because I chased it myself. Calling the support line achieved nothing beyond "we'll log a ticket and someone will call you" – which happened three hours later. Tickets were logged, investigations were promised, and feedback that was meant to follow "by email" never arrived. I cancelled and requested a refund purely because of how poorly this was handled. Telling: the moment I asked to cancel, they arranged same-day collection of the incorrect couch – the one and only thing done quickly in this entire process. The couch was collected on 4 September and I supplied the signed collection document. Days later, I am still waiting on my refund with no update, and once again I am the one following up. A company that can take your money in seconds should be able to communicate honestly about returning it. For a brand that markets itself as high-end and exclusive, the experience was the opposite. This was my first and last order with them, and I can't recommend them to anyone.
Jeremy
EVERYBODY - first of all, a LOT of the positive reviews are botted. DO NOT trust. Absolutely terrible experience. The cleaners arrived late, rushed through the property, and left before I had a chance to properly inspect anything. Despite booking a full bond clean, several areas were either completely untouched or clearly only given a very quick wipe. The bathroom still had mould and soap residue, the kitchen stovetop was greasy, there was dust underneath the furniture, and the floors were left with visible marks. I also noticed rubbish that had been left behind in multiple rooms. When I contacted them, they were extremely difficult to deal with and kept insisting that the job had been completed properly. Instead of taking the feedback seriously, I had to argue over basic things that should have been obvious during a bond clean. I ended up having to spend most of the following day cleaning the property myself before the final inspection. Completely defeats the purpose of paying someone to do it in the first place. An extremely poor service and a waste of money.
Mike Kapsalis
One of the worst pet insurance companies I have ever dealt with. DO NOT GET IT. In my experience, they make the claims process unnecessarily difficult and exhausting, constantly putting obstacles in your way until you either give up on the claim or risk missing their deadlines. Their customer service is just as frustrating. Most replies appear to be automated, and even their WhatsApp support relies heavily on AI. When you actually need help, getting proper human support feels almost impossible. You pay for pet insurance so you can feel protected when something happens to your pet — not so you have to fight the insurance company to get the coverage you paid for. AVOID.
Catriona Donovan
⭐⭐⭐⭐⭐ 5-star service! I have been booking my holidays through the TUI in Mahon Point Cork Office for the last few years, and I honestly cannot recommend them highly enough. Every year, Ciara goes above and beyond to provide fantastic recommendations for myself, my husband, and our four children. She is always so helpful and patient, and any questions we have are followed up on promptly. She makes sure we have everything we need and are fully prepared for our holiday, which gives us great peace of mind. I always look forward to booking our next holiday with Ciara and TUI. Thank you for making the whole process so easy and enjoyable! 🌟
Wing Lun Chan
I have a lot of respect for gamers at hart. And I have ordered from them a few times in the past they had been brilliant. But I had an incident from my latest order where I ordered the palace heists Lorcana illuminers quest for solo/ coop play and I was sent the illuminers trove instead. I emailed back to ask if I can return the item and replace with the correct item. They initially replied yes but then later on when I follow up with the updates they no longer response. It’s been a week since they last replied I will edit this update if I hear response from them.
Tom Ryhill
I couldn’t recommend them highly enough. Throughout the whole process, they were incredibly easy to reach, reassuring, supportive and, most importantly, honest and straightforward. Buying a house can be stressful, but having an estate agent I could rely on made such a difference. They were there when I needed them, particularly Nicole. She kept me informed and genuinely seemed to care about helping things move forward. I’m really glad I had them by my side throughout the process. Thank you for all your help and support!
Tharun Trading
⚠️Everyone⚠️ please be aware of my experience with 🚨QT Funded🚨 My payout has been pending since August 26. After repeatedly following up and asking for clarification, I received an email alleging a rule breach and forfeiture of profits. When I questioned the decision in their support chat, I was then timed out for 7 days. I’m extremely disappointed with how this situation has been handled. I expected transparency, proper communication, and a fair review of my case.
Shyam Katechia
Unreachable Customer service team. Have called the customer service team on several occasions this week. Don’t call back and the automated tone automatically hangs up most the time. The few times I’ve managed to get onto a ringing call I’ve had to wait for over an hour and still haven’t managed to speak to anyone. Is there even a customer service team or is it one person in the middle of no where trying to deal with all the queries and can’t cope? Appalling.
Kevin Cranney
I previously gave a 5 star rating to openreach, I have further enhanced my package to include mobile which is better coverage than my existing provider and above all cheaper. What I don't understand is why long-term loyal customers do not receive lower prices, and are only offered a better price and terms when you tell them you are leaving. Well I'm better off with BT and it's on a rolling program, top class service and products
M K Aslam
We were using different sources just to pull gold spot prices and Brent crude futures, which was a pain to keep synced. This API let us combine both commodity groups into a single endpoint. The JSON structure is straightforward, the data delivery doesn't lag during heavy trading hours, and we haven't had to waste time fixing broken connections since setting it up. It does exactly what we bought it for.
Patricia Sigurdson
Customer Support is amazing. Quickest response I've ever gotten, and a better response than I could have every imagined. I am so looking forward to receiving the sleep aid product so I can get into a good sleep rhythm, and the calming product to help me through stressful days. I am a true believer in homeopathic solutions, so this line of products is perfect for me.
thelma daryani
I’m really happy with the service I received from Courtney, who assembled my Mira shower. He did a fantastic job and was very professional, helpful, and efficient. Everything was explained clearly, and his help was greatly appreciated. Thank you, Courtney, for doing such a great job. I would definitely recommend his service!
Darren Schrouder
Alex and his colleague were lovely. The work was completed quickly without any fuss, then he took the time to show me around the app and answer any questions I had. The price, speed of service and straightforward approach make the experience a lot easier than dealing with some of the bigger companies in this space.
Bethany Wright
