Office Partner Reviews 

The shop officially delivers to Spain where I am located right now. Since prices were good I thought I would give it a try. So I opened a customer account there giving them my Spanish adress. The streets name is a bit longer but it did fit the form on the office-partner website. After registering I checked my adress again on the customer account page: all complete, all fine.....

Until they shipped. I had a bad feeling when I got the shipping confirmation and my adress did not show up there completely. I checked my customer account page again and confirmed the adress is complete. Alright, it's just a confirmation mail and very often they don't have the whole adress in there so everything will be fine...

Until the parcel arrived in Spain. According to the tracking info of the local postal service the parcel could not be delivered because the adress was not complete. So I contacted office-partner telling them about my problem, pointing them to the problem they obviously have with their system to make sure they'd fix it for other customers with long adresses too and asked for their support.

The answer I got was "Unfortunately the adress was submitted incompletely by you" (german original: "Leider ist die Adresse von Ihnen nicht vollständig übermittelt worden."). I am a german native speaker and there is no doubt what that means: you, the customer, made a mistake.

A little bit disappointed I replied telling them it was not my mistake since my adress was given correctly and completey to office-partner and there obviously was a mistake happening on their side when submitting my adress to the parcel service of their choice.

Now their reply was: No, no, we did not want to blame you (when in fact they did obviously) but we can't do anything, please get in touch with the Spanish postal service, we have no influence on this.

Just think about that: Office-Partner makes a mistake and sends a package to nowhere instead of to me. The customer is then instructed by office-partner to solve that problem (caused by them) on their own. Any support offer? None! What they did not know at that time: I tried to complete my adress with the spanish parcel service but these guys (CTT express) either never read a map or use their phones for anything but navigation. Three times I submitted my adress to them, three times the tracking page told me that my adress would be incorrect. Well, hats off to FedEx, UPS and all the others that were able to deliver parcels to my adress in Spain. They must be magicians.

To be clear: The issues with the local parcel service are not Office-Partners fault. But to leave me alone with that issue that was caused by them in the first place, to not take responsibility but rather blame the customer, to then not apologize but again not take reponsibility for what they said to me but to try to turn this around ("we did not mean it like that") but at the same time telling me I have to take care of the problem myself...German customer service at its best.

Eventually I gave up and canceled the whole thing. Shall Office Partner take care of the parcel now and try to get it back from that parcel service. I am out and so is Office Partner for me.

After cancelling the whole thing and telling them I want to be reimbursed asap else I'll get in touch with paypal and will also leave reviews describing my experience the tone suddenly changed. Office-Partner was so sorry about what happened, finally admitted their mistake and offered to pay back my money before even getting the parcel back, which they would reclaim from the parcel service.....wait....I thought there would be absolutely no way to get in touch with the parcel service and help me but reclaiming the parcel is possible? Interesting.

Anyway, this was a horrible experience. If I get my money back soon (as they promised), I will update this review to 2 stars.

Simple issue: I place an order and set the delivery address to my house. One day later, I was announced that have to go to another city to pick it up. They won't care if it's possible for you go. Otherwise, leave the package there and wait for refund. Smart and excelllent selling procedure.
Simple solution: I was instructed by Amazon team that if the third party seller did not contact me, I would get a refund. So far, there has been no response regarding the reason why I have to go by train just to pick the item. Being silent is always the safe card. I was rejected to get a refund also (by Amazon A-to-z Guarnatee).
Office Partner is the best choice if you want more problem in your life. I will recommend it.

Very bad experience.
Update: Eventually refund was made but more than 14 days after they received the item back and after many emails and complaints.
Product returned to them completely new in the original unopened box.
14 days passed and they still did not refund me, despite an email reminder I sent them.
Unacceptable.

Alles gut!!
Good product delivered on time and a reasonable price!!

⭐️⭐️⭐️⭐️⭐️ More than a 5-STAR rating for Office Partner!
I am pleased with the first laptop I purchased from this company via eBay.de.
My second experience was just as impressive.
After placing an order, I had to change my mind due to an unforeseen situation. I requested a cancellation, which was processed quickly and refunded without any hassle.

This seller demonstrates an outstanding, professional, and reassuring approach to customer service.
I have saved your shop to my profile and will definitely return for future purchases.

Purchase of a HDD Toshiba N300 18 Tb, arrived late (10 days after order). Drive damaged, returned and they need another week to send a new one. Never again OFFICE PARTNER

Good price. Keep me updated.

Die Synology DiskStation DS223J funktioniert perfekt.
Ich bin zufrieden.

Contacted them prior to ordering an item and the information they gave was incorrect, also the delivery took a week, more than advertised. They also tried to take down my review claiming it was not legot, which might explain their rating.

Good delivery, monitor arrived on time and the price was great

I ordered a motherboard and next day they emailed me saying that the item is not available for delivery. I'm yet still waiting for my refund. That was very unprofessional.

Then they went ahead covering themselves legally saying:
"Since the item and price information were incorrect, we are contesting this and any purchase contract that may have been formed on this incorrect basis as a precaution and are refraining from delivering the item.

Through our contestation, any purchase contract that may have been concluded is deemed void from the outset"

I ordered PC case MSI Sekira 500P. I have choose this shop because of short delivery time displayed in online. It supposed to be 2-3 days i was waiting 2 weeks. I didn't received any confirmation email with tracking number. I tried to reach customer service with contact form no one responded. I called customer service two times and they also didn't know if my package was sent or not. When i tried to cancel my order during on of this calls i got information that they can't do that right now because they don't have access to my order in the system. When i lose all hope that i will ever receive my package i t was delivered. After two weeks of waiting and without any notification or tracking number. Good that i was in my flat when it came...

Everything was super fast and from the very beginning I feel secured about the shipment. They send you a lot of email to confirm the advances on the shipment. The box before I opened the product was perfect like new! I ordered via Amazon before it was not the best experience. I would recommend to all and I for sure will buy again with office partner in the future

I received the monitor that I ordered, yesterday. The monitor was delivered ahead of time I liked it because I urgently needed it at work.
Monitor in good condition 27 inches. I connected it and use it in work it works great

First order all good. Cheap laptop for the specs. It only have german keyboad. But i already thought so. And it looked a little bit differnt than the Picture. Shipped on Monday delivery next day in the Netherlands.

I purchased a 4090 from their site, the sale went through all fine and even got an email stating it was there, the next day however due to their management being not able to run their store/page sufficiently they then claim the sale fell through and are now offering me some other 4090 which is bottom end for roughly the same price.. I just want my money back and will shop eslewhere.. avoid them like the plague.

I bought an "open-box" HP LaserJet Pro M428fdn for almost 300 euro.
It arrives packaged only in bubble wrap, without any foam.
The duplex mechanism is completely broken.
I sent it back but now they want to keep my money for 15 days (3 weeks) before deciding what to do.
At least they responded promptly to my email.
Updated to 3 stars because they refunded me promptly after my complaints and offered to send me a new one.