Excellent from sales to delivery thank you .

Good experience from ordering through to delivery. Very helpful in store and delivery done by a couple of polite, pleasant young men. Happy with our choice.

Natalie was absolutely fantastic very helpful wish more places had staff like her .my wife & i went away with a smile on owe faces.to Natalie thankyou very much .Danny&Angie Bush

All the staff are nice and the whole team made us feel welcome

Friendly helpful staff and a good product.

Kelly, the sales advisor at Mansfield was brilliant. Friendly, helpful and not pushy, we were there quite a while as couldn’t decide which colour to have and she didn’t rush us.

no hassle when walking about and advisor was excellent at helping us get the order done, he explained fully and answered all of our questions, a great help

Lovely service and very helpful and friendly

Absolutely excellent experience!! Couldn’t ask for more accommodating and helpful staff! They were all experts in their fields and were not pushy sales people. They took time to genuinely understand my needs and sold me the perfect sofa! Would highly recommend going to Poltrone sofa - Purley way branch!!

Very disappointed with the service provided by Poltronesofà Chelmsford.
On my first visit to the store the Staff were very unfriendly and very unwelcoming.
I purchased the items and had to wait four months for it to arrive. I was told it would be made in Italy, but when the crew arrived they told me it came from China!!!!
Items were missing on delivery, and after making several calls, the Staff was very unhelpful and provided very little customer service.
I regret my purchase from this store as everything about it was a nightmare.
If I had a choice of returning items and get a FULL refund I would not hesitate.
They did not honour their part in anyway.
I paid up in full, and expected more from as they promised but never delivered.
Training in Customer service is definitely required.

Ian was absolutely amazing, he was so helpful we got all of the details about the sofa but after having such a bad day with my old sofa breaking he 100% cheered me up and we left the store with smiles on our faces

Cleveland retail park, skippers Lane
We recently bought a sofa from this branch, delighted with my purchase. Thee salesman was outstanding, no pressure, honest and knowledgeable regarding the furniture. The service we received before during and after purchase were second to none.
It was a pleasure to deal with this store particularly Connor who went above and beyond to help us.

A brilliant time from the very beginning of our trip to the store, to actually receiving the suit in our home.

After asking to be shown leather corner suites with recliner seats we were shown one that we loved, sadly the one that was delivered was not a recliner and store are saying its our responsibilty not theirs even though it was their salesman who put order through wrongly. They are quick at taking your hard earned money but not helpful when they make an error. They need to give staff update how to input customers orders correctly, so not to cause huge dissapointment when furniture delivered. When going back in store Paul who served us said he could not remember our request for recliner, but that was the sofa he showed us and we were unaware you could buy it without recliner

Friendly and helpful staff

The whole service has been exemplary from sales to delivery

The sales person was exceptional, very knowledgeable, gave us lots of information BUT not pushy.

I’m waiting for the sofa to be delivered. But I had a great experience in the showroom. Very knowledgeable and friendly staff. I have recommended them to my friends..

Visited Metro centre branch on 10th August
Served by Josh who was spot on and very knowledgable
Everything went well ordered sofa and 2 chairs

Really nice sofa. Very comfortable I do recommend.