Jay was very friendly and knowledgeable regarding the range of furniture in the shop. He gave us plenty of time for us to choose what was right for us. This was a good shopping experience.

Was very helpful staff and was a pleasure to look around and was very clean and tidy

Good experience with professionalism
Thank you
Can’t wait for my sofas to come

Very friendly service and excellent communication. Ever so helpful. Thanks

The staff was was very friendly, and very helpful,
We was also offered beverages, a lovely touch ,we were made to feel welcome.

The team were friendly, helpful without being overbearing, and informative. Nice selection of sofas!

Knowledgable staff who were courteous

The sofa I received does not resemble the quality or standard of the sofa displayed in your showroom. It is visibly asymmetrical and, in my view, falls well below the standard I was entitled to expect when making the purchase.

I was particularly disappointed that the first inspection report attributed the condition to accidental misuse by the customer, despite photographs I took less than an hour after delivery showing the sofa in the condition in which it was supplied. I had not properly inspected the sofa at the point of delivery because I was occupied dismantling my old sofa so that it could be removed and taken to the tip.

I also dispute the findings of the second engineer, who concluded that the issues were within acceptable tolerances. This does not adequately address the obvious differences in appearance, symmetry, finish and overall quality between the sofa delivered to me and the showroom model I purchased it from. An internal tolerance does not, in itself, demonstrate that the sofa is of satisfactory quality or matches the standard represented by the showroom model.

Customer services subsequently advised me that there was no issue with the sofa and therefore nothing for them to resolve. I do not accept that position.

I have now exhausted the customer-service and inspection process without reaching a satisfactory resolution. I therefore intend to pursue the matter through the Small Claims Court unless this issue is resolved appropriately.

I have retained the photographs taken shortly after delivery, the inspection reports and the relevant correspondence, which I will rely upon as evidence.

My advice please don’t bother with this big headache go elsewhere

I was given a delivery date of 11/08/2026 for my new sofas to be delivered to the store. Based on this date, and as you were unable to arrange removal of my old sofas, I organised for them to be removed and for a new carpet to be fitted on 14/08.

I visited the store on 14/08 and was then informed that there was a 5-day delay with my order. I was told that this would be looked into and that I would receive a call back with an update. Unfortunately, I have received no call.

I am extremely disappointed with the level of service and communication I have received. I made arrangements and incurred additional costs based on the delivery date I was originally given, only to be left without any update

Fab service from start to finish thank you

Very great customer service from entering the store all the way through to the end of purchase. Every detail explained of the delivery process . Very nice staff & very helpful with no pressure interaction on your own terms what we like . Product build quality & materials used explained well. Very good product range across two floors presentation excellent. Easy access for parking. Regular updates by text regarding the delivery date & time will be confirmed day before. We are expecting the delivery next week if all goes according to schedule overall great experience 5 star

Great sales service with no pressure to buy.

Friendly welcoming experience.
Professional and knowledgeable about our choice of furniture navigating our full purchase experience

Helpful staff

The lady who served us ( Jill) was extremely helpful, knowledgeable & friendly on both the visits we made to the store.
She even gave us some water as our visits were during a heatwave!

The sales representative was fine sorting our order out. I was given a date of 14/08/2026 for delivery to store. Due to this date and your lack of ability to remove the old sofas I arranged to have them removed and a new carpet fitted for the 14/08. I popped in the shop on 14/08 and was told there was a delay with my order upto 10 days, they said they would check this out and call me back........no call received. Very disappointed with the service!
Following this review I wrote i had a customer service call on Monday 17th August informing me that the delivery date of the 24th August was now back to 2nd September!

Had a great experience, was greeted as I entered the store and was the staff member explained to myself how poltrone sofas worked, I was then left to explore around the store and I found the perfect sofa and fabric to suite my home. I can’t recommend Polyrone sofas enough. Staff are friendly and happy to help without being hassled.

While in the shop, I never felt pressured. Any questions I had were answered clearly. There is an amazing range of fabrics. The salesperson ( trainee ) was very helpful. The only minor criticism would be that after deciding on my purchase, the sales procedure is quite lengthy.

Very nice and informative staff looked after us well showed us everything we needed to see