I inadvertently left out the house number on the address for my order and the Royal Mail returned it to sender. I contacted the sales department and even though it was my own fault, my problem was sol... See more
Company replied
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Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.
15 The Broadway, RH16 3AQ, Haywards Heath, United Kingdom
Replied to 64% of negative reviews
Typically replies within 1 week
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One item was out of stock, had help to choose another from friendly customer service

Reply from Ouh La La Limited
Lovely, unusual lingerie, was despatched quickly, lovely patterns too.

Reply from Ouh La La Limited

Reply from Ouh La La Limited
Your 5 star review is strictly for being a UK site and continuing to ship to the US. Products were great and I appreciate the fact that I could get what I needed.

Reply from Ouh La La Limited

Reply from Ouh La La Limited
Seeing my daughter in a bikini for the first time in years and seeing her prosthesis full filling her bikini top and giving her confidence is awesome, the website is amazing so many different items to choose from but this time we were only looking for the prosthesis, my daughter has one boob cup size A and the other one is cup size DD she needs has worn a prosthesis since she was 14 years old and now at thirty three she is finally feeling confident thanks to Ouh La La. She said next time she’ll be looking at bras,

Reply from Ouh La La Limited

Reply from Ouh La La Limited

Reply from Ouh La La Limited
Ordering was straightforward, the price was identical to same item bought in high street shop, and free delivery with Royal Mail made whole process simple.

Reply from Ouh La La Limited
Swift speedy and packaged very well which makes a welcome change from other suppliers.

Reply from Ouh La La Limited

Reply from Ouh La La Limited
Great service. Initial delivery was returned due to my address error. Very nice lady arranged prompt re- delivery once returned. Thank you

Reply from Ouh La La Limited
'Ouh La La' online has gorgeous collections of exquisitely designed and supportive bras from high-end brands. I have learned with underwear you certainly get what you pay for and am happy to pay for fine quality underwear that looks beautiful, fits well (all day long!) and with care lasts really well. It's hard however to know whether you're ordering the right size online (as brands/styles differ with fit) - it'd be better customer service to offer free returns for this reason. Delivery can take a while but customer service, via email, is good. I've been a loyal customer with Ouh La La for many years (before they were mostly online) and have always - with trial and error - found styles that are a perfect fit for me and absolutely beautiful. Thank you Ouh La La, please can you consider free returns?

Reply from Ouh La La Limited

Reply from Ouh La La Limited
Great service
I was well informed regarding dispatch and delivery
Excellent product well fitting and good quality

Reply from Ouh La La Limited
I returned an item for a refund( 10th February)
The item has not turned up but as I did not use a tracking return service,I 'only' have a proof of posting for a large letter I will not be refunded nor an exchange made.
Didn't really appreciate this response and could almost hear the shrug of the shoulders of the operative when she informed me of the company's response.
Safe to say I will not be using this company again or recommending to friends/ family.

Reply from Ouh La La Limited
There is good choice of lingerie ordering was easy the delivery was quick ,the items are items are good quality. I’m very pleased with the service & the lingerie

Reply from Ouh La La Limited
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