Richer Sounds Reviews 

140,381
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 25,153 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff for providing expert advice, taking plenty of time to answer questions, and guiding them toward the right products without any pressure. Consumers also highlight the remarkably fast delivery times, secure packaging, and highly competitive prices that consistently beat other online retailers. Some reviewers were not happy with receiving items that arrived faulty or experienced unexpected technical issues right away. However, people also noted that the store team quickly sorted out hassle-free replacements and provided prompt assistance to resolve these frustrating problems.

What people talk about most

Staff

Customers consistently report positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Product

Reviewers mention positive feedback about product quality, performance, and pricing across various items like... See more

Service

Consumers find service to be exceptionally positive, praising the polite, efficient, and customer-focused... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrival times and... See more

Price

People report positive experiences with price, highlighting very competitive and fantastic offers across... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went into the Glasgow branch to purchase a Technics SL 1500c turntable and was looked after by Jordan. The store didn’t have any stock of the black model, but Jordan put one on order and was... See more

Company replied

Rated 5 out of 5 stars

Two fantastic deals on the Cambridge Audio CXN 100 se and Astell and Kern Kann Ultra through their clearance catalogue. Well packaged and quick delivery. Both units are pretty much immaculate and come... See more

Company replied

Rated 5 out of 5 stars

First and foremost, we knew very little about hifi tech until we met Nick. Now we know a little bit more, our visit to Exeter Richer Sounds was very informative. What we installed at home was a super... See more

Company replied

Rated 5 out of 5 stars

We looked at various record decks and decided which model to purchase. We placed our order late Friday afternoon. We paid for the deck to be delivered on Monday. The only disappointment was that we... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

140K reviews

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4.9

All reviews

(140,381)

23,914 reviews in the last 12 months

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Rated 5 out of 5 stars

The team at Richer Sounds South Croydon…

The team at Richer Sounds South Croydon offered great advice on the headphones I was purchasing. They ordered a pair for me to try out, and contacted me when they arrived in-store.
The price of the headphones had recently fallen and the team applied the pricematch promise. As ever, a great experience from friendly and knowledgable staff.

August 29, 2026
Rated 5 out of 5 stars

Middlesbrough Richer Sounds

Ordered a Pure H4i Internet/DAB+ radio click and collect for next day collection. I was informed when it was available to collect from the Middlesbrough store. Upon collection, was served promptly by polite staff as always.

August 17, 2026
Rated 5 out of 5 stars

Amp arrived super fast

Amp arrived super fast. I had not anticipated that the amp would arrive the day after I bought it and earlier than anticipated. Price was competitive, order process easy and product well packaged and protected. Excellent work

August 27, 2026
Rated 5 out of 5 stars

10/10 staff and best value electronics...

Top staff and best value electronics there is going. They are not pushy and don't recommend you to have the best/most expensive. They gave a 10% discount on an already-discounted TV, and then helped me carry it out and load it in the car. I will be returning!

August 29, 2026
Rated 5 out of 5 stars

I purchased a Cambridge music streamer

I purchased a Cambridge music streamer. I'm not very tech and staff explained all I needed to know to get me started. I was given advise on other streamers too before I made my choice. Unlike other well known stores I've shopped in Richer Sounds staff are so knowledgeable about all their products and not pushy. After sales service was amazing too and if I had any problems installing my equipment I was offered staff to come to my home and set it up. I recommend anyone to shop at Richer Sounds before any other store.

August 29, 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Easy to work with been around a long…

Easy to work with been around a long time delivered the parcel exactly when they said they would with no hassle

August 28, 2026
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Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff in Hull store - explained about my purchase. Have bought from this shop before and would definitely purchase from them again.

August 29, 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

ArizonaBlue

Great advice for a newbie to turntables, speakers etc. Polite, friendly and personable staff. Calm and easy going vibe, definitely recommend Richer Sounds

August 29, 2026
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Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

Rated 1 out of 5 stars

They were running late

They were running late. The slot was for 4 - 7pm. At 5pm, got a note saying running up to 3 hrs late. Told drivers, via contact form, do not bother, I will be out.
But, they came to an empty house. I gave plenty of info, but they disregarded it, or couldn't see it.

February 6, 2026
Rated 5 out of 5 stars

Great staff & service

Id like to thank the staff of Richer Sounds for their outstanding customer service, across several branches - Sheffield, York and Hull. Today at Hull, Kal went above and beyond to patiently explain and recommend products which met my needs. He gave us insightful information and was pleasant and supportive. A great deal was achieved and I am looking forward to trying out my new products. Thanks Kal and the Richer Sounds Team. Great Staff and service.

September 5, 2026
Unprompted review
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

The Southgate team were brilliant

The Southgate team were brilliant. I bought an Argon turntable. Everything explained in the shop and item delivered to my home 2 days later. Really great, personal service. Thank you.

August 29, 2026
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Reply from Richer Sounds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

I was only 'browsing' in the store

I was only 'browsing' in the store, when my eye caught a Magnetar Blu Ray player on offer.
The colleague gave me a detailed description of the players video quality and more importantly, its audio playback, highlighting the DAC. If that wasn't enough, I was treated to a little 'viewing session' in the onsite bespoke cinema room!! That sealed it for me.
Excellent service, Excellent advice. Excellent product knowledge.

July 9, 2026
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Reply from Richer Sounds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Great service as always

Great service as always. Very helpful advice. Delighted with our new television.

August 29, 2026
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Reply from Richer Sounds

Thank you for your 5 star review!

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