Faultless online purchase transaction. Was looking for some mid priced decent wireless ear buds as my excellent jabra active 7s batteries are deteriorating after 3 years regular daily use. Following s... See more
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Review summary
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Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... See more
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Fantastic customer service second to none. Great advice given with demo also. These guys know there stuff & have lots of choice, with advice given freely. Have so much better understanding now with... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
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4.9
Excellent
137K reviews
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Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Excellent service (Sean?) and product…
Excellent service (Sean?) and product arrived in 2 days not 5
July 8, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Back to vinyl
Received great advice for my transition back to vinyl, incredibly helpful, knowledgeable and professional. Five star after- sales service.
July 7, 2026
Reply from Richer Sounds
Thank you for your 5 star review!
The lads that work there in the shop…
The lads that work there in the shop and delivers where very good and professional thanks to all of you
July 8, 2026
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Nice listening room
I enjoyed being able to listen to some speakers in the listening room. I would recommend both Ali and Hudson at your Southgate premises. The only popint that let the service down was that I came in on Friday and ordered some speakers that you had to order in and I was advised they would be in for collection on Monday. I called on Monday to find out they had missed the deadline on Friday and would now be arriving on Tuesday. A simple phone call to update me would have saved me allocating a wasted day to set my system up. I will try to use Richer Sounds when I can.
July 7, 2026
Reply from Richer Sounds
Thank you for your review and kind recommendation, we agree about the phone call which should have taken place and have asked the store manager to discuss with the team.
Many thanks again for supporting local business.
The Customer Experience team
Excellent service from Zak and Ian
Excellent service from Zak and Ian
Friendly and professional
Thankyou
July 15, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellant custimer Sservice at Richer Sounds, Southampton.e customer service was very helpful
The customer service was very helpful, efficient and courteous. Went of their way to offer alternative suggestions. Even helped mt find a supplier for the stylus for my turn table.
July 8, 2026
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent experience
Excellent experience. Beat the best price I could find, with a long guarantee.
Delivery wasn't in the time slot stated bit all ok in the end.
July 8, 2026
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very good TV and the staff so friendly…
Very good TV and the staff so friendly and helpful
July 8, 2026
Reply from Richer Sounds
Thank you for your 5 star review!
Great personal advice
Great personal advice, good communication throughout, thank you very much
June 21, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Great advice and great price.
July 8, 2026
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Advice and sale
All went swimmingly by mail order. My amplifier came within a few days, and is performing well.
Thank you Jamie
July 8, 2026
Reply from Richer Sounds
Thank you for your 5 star review!
Great communication
Great communication - nothing to much trouble great delivery as usual
July 15, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Always exceptional
Always exceptional. Whoever I speak to (at any store) they are consistently willing to go over and above to ensure that the experience is top notch. I bought a refurbished Sub and it was exactly as described.
July 8, 2026
Reply from Richer Sounds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff were very helpful
The staff were very helpful. The service I got was second none.
July 8, 2026
Reply from Richer Sounds
Thanks for the lovely feedback about the team, high praise indeed! We look forward to seeing you again and hopefully earning that 5th star in the next review.
The Customer Experience team
Nice and quick delivery
Ordered on Monday and received the TV on Wednesday. The whole purchase process was quick and easy, and the delivery arrived on time as promised. Very happy with the service and would definitely recommend!
July 15, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
My Headpones arrived next day
My Headpones arrived next day. When I wasn't expecting them for a few days.
Great service!!
July 8, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Great staff
Both the manager who dealt with me at the beginning and the member of staff who handed me the earbuds were helpful, informative and friendly.
July 3, 2026
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
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