Richer Sounds Reviews 

142,814
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 25,324 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptionally knowledgeable and friendly staff for providing expert advice, ensuring people find the absolute best audio and video products for their specific room layouts. Consumers also appreciate the remarkably fast delivery services, highly competitive pricing, and overall friendly customer support experienced during every single branch visit. Some reviewers were not happy with minor technical issues, noting occasional equipment malfunctions, connectivity hurdles, or unexpected complications with their newly purchased electronics. People acquiring specialized gear occasionally encountered unexpected technical setbacks that required additional troubleshooting or professional repairs.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable across various locations.... See more

Product

Users describe positive interactions with product, expressing great satisfaction with the performance and... See more

Service

Reviewers express great satisfaction with the service, highlighting attentive, polite, and informative staff... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising prompt arrival times, helpful... See more

Price

Customers had positive experiences with price, consistently finding competitive deals and great value for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

During the last couple of visits we’ve felt like staff are rushing and as if there was a big queue when in fact nobody had been waiting. However our last visit on 09/10/26 restored all our faith. The... See more

Company replied

Rated 5 out of 5 stars

Ws were having problems with sound (turntable via wired connected to Bose system and bluetooth to stereo headphones). Advice given by the staff and their product recommendations proved to be exce... See more

Company replied

Rated 5 out of 5 stars

What a great service I ordered some speaker cable Friday and it was here Saturday now that’s quick. Everything went like clockwork I wasn’t expecting delivery for about five days ( too many dealing... See more

Company replied

Rated 5 out of 5 stars

I purchase all of our music tech at Richer Sounds who never cease to offer great advice. They are always honest and help to steer me in the right direction to get the best option for the best price. T... See more

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics Store
  4. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

143K reviews

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4.9

All reviews

(142,814)

24,500 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Best audio, visual on the high street

I have used Richer Sounds for many, many years. I believe they are the best audio and TV specialists on the high street. My local store in Liverpool has some of the most professional and helpful staff, and it just there when you need to see something in the flesh.

October 11, 2026
Rated 5 out of 5 stars

Love Richer Sounds

I bought my CD player, amp and speakers from Richer Sounds, 25 years ago in London. All still going strong, so when I decided to buy a turntable recently it was the only place I checked. Back then i loved the fact that I could go in to a real shop, talk to real people and try out how things sound with the music I liked to listen to. And im pleased to say that nothing has changed. This time i went to Richer Sounds in Preston. No high pressure sales. I was left to listen, till I had some questions. James was brilliant and all the staff are very knowledgeable, honest and helpful. The prices are great and products are very high quality. Ive now added a Denon DP-300F to my system. Richer Sounds are the best. I won't go anywhere else.

October 10, 2026
Rated 5 out of 5 stars

Great products

Great products
Super helpful staff
Pleasurable experience either browsing or buying. The tv, speakers and speaker cables in my home bought from you bring me lots of joy.

October 10, 2026
Rated 5 out of 5 stars

First Rate

This company is the best electronics retailer in London. The stores may be small, but Richer Sounds gets most click-and-collect orders to you in a day, and with excellent customer service. Cannot recommend highly enough.

October 11, 2026
Rated 5 out of 5 stars

I was steered toward my choice of…

I was steered toward my choice of amplifier by a member of local branch (Newcastle) who suggested something a little better than I was originally looking for. Sadly I think had managed to give out the wrong phone number for him to get back on, but went online and bought what he had suggested anyway (Thanks Ethan), good choice (Yamaha a-s310), complemented my set up.

October 7, 2026
Rated 5 out of 5 stars

Exceptional service

Reliable service, arrived before the estimated. Ordered a projector on a Sunday it arrived Monday morning. They have a wide range of products at great value.

October 11, 2026
Rated 5 out of 5 stars

Great store

Great store
Friendly well informed staff
Always helpful
Just love going in even if just for a chat

October 11, 2026
Rated 5 out of 5 stars

Amazing experience

I live an hour away so called to double check stock, I got through to another branch and they said she would get Milton Keynes to call me back. Within 5 mins they called me back, very helpful, reserved the TV for us and very polite!
TV ready for us when we got there, another item that they didn’t have in stock was delivered 2 days later, they’re just really polite, helpful and made it so easy.

October 11, 2026
Rated 5 out of 5 stars

I really felt valued as a customer

I really felt valued as a customer. Time was taken to understand what I wanted and at the store, I was able to try different products I wanted to listen to.
There were no pushy salesman trying to close a 'deal' which was nice .
Because of this experience, I decided to buy from the store with confidence.

October 10, 2026
Rated 5 out of 5 stars

Great service and price

Called in because I was looking for a price match and they couldn't have been more helpful. Price was matched (and reduced further), delivery was super prompt and I received a call a few days after to check if everything was ok and if I had any questions. Can't fault them and will look to buy from them again.

October 2, 2026
Richer Sounds logo

Reply from Richer Sounds

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Knowledgeable staff

Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.

October 10, 2026
Richer Sounds logo

Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Helpful and knowledgable staff

Helpful and knowledgable staff. Good prices. Good location but parking can be tricky.

October 9, 2026
Richer Sounds logo

Reply from Richer Sounds

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent staff

Excellent staff. Pleasure to walk through door.

October 10, 2026
Richer Sounds logo

Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

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