Richer Sounds Reviews 

139,977
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 25,110 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for providing exceptional service and sharing deep knowledge about audio equipment without any pressure to buy items. People consistently mention that shopping in store or speaking on the phone with representatives is always a welcoming and helpful process. Some reviewers were happy with the prompt and efficient delivery service provided for their recent purchases. Consumers also appreciate the competitive pricing and wide selection of quality products available across branches. Buyers note that items arrive securely packaged and ready to use, ensuring complete satisfaction every single time.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their deep product knowledge and... See more

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, are well-packaged,... See more

Service

Reviewers mention positive feedback about service, highlighting knowledgeable and friendly staff who provide... See more

Delivery service

People report positive experiences with delivery_service, noting that items arrive promptly and in perfect... See more

Price

Consumers find prices to be very competitive, often offering the best deals around with additional discounts... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic after sales service. The CD player i'd bought wasn't working quite right so contacted Richer sounds dealing with both Mat and Tom. They sent a replacement out. They were even prepared to... See more

Company replied

Rated 5 out of 5 stars

By far and away the most helpful part of the purchasing experience was a young man called Karol who operated out of your Manchester delivery area. He couldn't have been friendlier and more product kno... See more

Company replied

Rated 5 out of 5 stars

Wonderful customer service. It began with a telephone call to ask about parking as bringing 98 year old with us and didn’t want her to walk too far. Very pleased to hear about on site parking. The ser... See more

Company replied

Rated 5 out of 5 stars

The Ruark R1R has replaced a failing Roberts radio and has proved to be an excellent purchase, ideal for listening in the kitchen. Setting the preset stations required consulting the downloadable Us... See more

Company replied


Company details

  1. Hi-fi shop
  2. Electronics Store
  3. TV store

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info


4.9

Excellent

TrustScore 5 out of 5

140K reviews

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4.9

All reviews

(139,977)

25,118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Simple process

I made my order to be collected in the Liverpool store. The whole process was simple and I received a call from the shop when my order was ready to be collected.

August 19, 2026
Rated 5 out of 5 stars

After a brief look on your website I…

After a brief look on your website I phoned the telesales line who efficiently placed my order, created my VIP membership, processed my discount and despatched the goods which arrived in 2 days. The player is in situ and we are very pleased with it's performance - a smooth transaction without any hassle. Thank you

August 23, 2026
Rated 4 out of 5 stars

Upgrading video media kit

James the technician and David the Store manager in Edinburgh have been helpful and constructive in the selection of media kit to upgrade my existing video media experience. I also need to be able to connect o my Panasonic TV from Windows to allow viewing from my film collection and that requirement is still being progressed,

August 21, 2026
Rated 5 out of 5 stars

Great service from start to finish

Great and very fast service from the team at Reading, got what I wanted and also price matched to another retailer with no hassle at all. I will check them out first for future purchases

August 22, 2026
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Reply from Richer Sounds

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Extremely polite and efficient.

Extremely polite and efficient.
Was hardly in the store for 20 minutes but walked out with exactly what we needed

August 23, 2026
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Reply from Richer Sounds

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

RS where easy to deal with

RS where easy to deal with , I placed an order in store for a sony bravia 7ii 50 inch I got a great deal and it was delivered exactly on time very happy.

August 23, 2026
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Reply from Richer Sounds

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Sound advice!

Spoke to a member of staff at the local store after browsing some products on line. Received some great advice & ordered direct with the store, delivered 2 days later.

August 23, 2026
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Reply from Richer Sounds

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Great advice and customer service

Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley delivered but developed a fault, Richer Sounds sorted out a replacement quickley.

August 21, 2026
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Reply from Richer Sounds

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Brilliant.

Easy to use website with excellent details of products all at fantastic prices. I purchased online for store pick up. The staff were very friendly and helpful. Brilliant all round service and I would definitely recommend.

August 20, 2026
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Reply from Richer Sounds

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

My sound system.

Excellent products.
Turntable, amplifier and speakers.
I couldn't be happier.
About the team:
Speechless.
Very kind, helpful and attentive.

August 22, 2026
Richer Sounds logo

Reply from Richer Sounds

Thanks for your great feedback and for supporting local business.

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