Always really helpful staff via both phone and email comms. Easy ordering by both phone and web, with helpful payment options. Knew what I was ordering, so no advice required there. Bought an LG tv an... See more
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Review summary
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I would call the service Milton Keynes Richer Sounds gave in one word - Perfect, From initial contact, to listening in their demo room, to delivery, to an additional visit by them on Sunday morning... See more
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Always great service from the guys at Richer Sounds. Visited the Exeter branch to trial a pair of Senheiser headphones. Wasn't allowed at a electrical store nearer to me but the guys at Richer Sounds... See more
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Buying amp and speakers online is a minefield, the ability to try different setups in the demo room is invaluable. Okay so I blew my budget significantly but we are very pleased with the sounds we now... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
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4.9
Excellent
134K reviews
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Great service and great TV
May 13, 2026
Very good customer service and delivery experience
Driver phoned ahead and explained process. Very friendly and un-rushed.
The store phoned the next day to check everything was okay. I had a technical query and after checking we'd done the basics correctly he researched the answer and emailed some ideas later. Impressive customer service.
May 19, 2026
Unprompted review
Fab product & service
Love the company ethos, love the product, great service. Easy to use website, stylish products & prompt delivery
May 6, 2026
It’s the excellent advice and good…
It’s the excellent advice and good friendly service and a superb selection quality equipment
May 13, 2026
Very happy with the service from Jamie…
Very happy with the service from Jamie from Richer Sounds Edinburgh. Very informative and it was such an easy process. I was able to provide a date when I was ready to have it delivered and even that was excellent. Would highly recommend.
April 23, 2026
Quick and easy
May 13, 2026
Very nice to speak with a person.
Very nice to speak with the team and get things done over the phone
April 29, 2026
Excellent knowledge highly recommend
Excellent knowledge. Went to the shop and was asked what type of television we were interested in. Felt listened to, did not try to sell us something we wouldn’t need. Very impressed especially with 6 year guarantee. Would highly recommend. The television we chose wasn’t in store so paid £20.00 for guaranteed next day delivery due to us having lots of appointments but we could have had it delivered for free but with no known date
Two man delivery kept up to date all day regarding the delivery.
May 13, 2026
Excellent service and guidance on what…
Excellent service and guidance on what product to buy. Staff were both professional and productive in meeting my requirements. The product wasn't what I would have bought on my own but I'm extremely happy with the outcome.
May 13, 2026
Delivery was clearly communicated…
Delivery was clearly communicated before the date/time.
Karol and Paul delivered efficiently and provided knowledge to help with the initial setup, even though installation wasn't required.
May 19, 2026
Unprompted review
I had help buying a tv stand for my…
I had help buying a tv stand for my daughter which resulted in me receiving the stand by free delivery the next day as promised. We were very pleased with the service and the help assuring me that I had bought the correct item.
May 12, 2026
An efficient company. My order arrived at the store early the…
My order arrived at the store early the next morning, so I was able to collect it early in the day.
May 13, 2026
Jamie was very knowledgeable and the…
Jamie was very knowledgeable and the the demo of the REL subwoofer was excellent.
May 13, 2026
Personal touch long guarantee fantastic…
Personal touch long guarantee fantastic delivery service and cheaper than currys etc for same Tv.
May 13, 2026
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