Fantastic after sales service. The CD player i'd bought wasn't working quite right so contacted Richer sounds dealing with both Mat and Tom. They sent a replacement out. They were even prepared to... See more
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Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
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I made my order to be collected in the Liverpool store. The whole process was simple and I received a call from the shop when my order was ready to be collected.
Great website and easy ordering process.
My headphones arrived in 48 hours using 'standard' delivery - excellent service.
The phones are great too - have ordered before. Good value as well!
Good product with very quick delivery and excellent communication throughout the process.
After a brief look on your website I phoned the telesales line who efficiently placed my order, created my VIP membership, processed my discount and despatched the goods which arrived in 2 days. The player is in situ and we are very pleased with it's performance - a smooth transaction without any hassle. Thank you
Richer Sounds were quick to change my order at my request when I realised that the CD player I wanted was pre-order only. The newly ordered player arrived within two days and is working well
James the technician and David the Store manager in Edinburgh have been helpful and constructive in the selection of media kit to upgrade my existing video media experience. I also need to be able to connect o my Panasonic TV from Windows to allow viewing from my film collection and that requirement is still being progressed,
Great and very fast service from the team at Reading, got what I wanted and also price matched to another retailer with no hassle at all. I will check them out first for future purchases

Reply from Richer Sounds
Extremely polite and efficient.
Was hardly in the store for 20 minutes but walked out with exactly what we needed

Reply from Richer Sounds
very helpful and great service. Ordered product which we received the next day.

Reply from Richer Sounds

Reply from Richer Sounds
RS where easy to deal with , I placed an order in store for a sony bravia 7ii 50 inch I got a great deal and it was delivered exactly on time very happy.

Reply from Richer Sounds
Spoke to a member of staff at the local store after browsing some products on line. Received some great advice & ordered direct with the store, delivered 2 days later.

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Salesman listened to our requirements and offered us a television that has matched our expectations

Reply from Richer Sounds
Great advice and customer service. Bought a Naim Muso Gen 2 from Newcastle - staff knowledgeable and helpful. Took time to set some different options up so I could hear them. Product quickley delivered but developed a fault, Richer Sounds sorted out a replacement quickley.

Reply from Richer Sounds
Easy to use website with excellent details of products all at fantastic prices. I purchased online for store pick up. The staff were very friendly and helpful. Brilliant all round service and I would definitely recommend.

Reply from Richer Sounds
Excellent products.
Turntable, amplifier and speakers.
I couldn't be happier.
About the team:
Speechless.
Very kind, helpful and attentive.

Reply from Richer Sounds
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