Faultless online purchase transaction. Was looking for some mid priced decent wireless ear buds as my excellent jabra active 7s batteries are deteriorating after 3 years regular daily use. Following s... See more
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Review summary
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Bought an LG TV in 2022 and, as a VIP customer, had a free 6 yrs guarantee. The magic remote developed a fault (selector wheel collapsed). On Tuesday this week, I spoke to Pete at my local branch in... See more
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Ive been dealing on and off with Richer Sounds for many years now,always deliver quality, lowest price than most places, extremly knowledge advise when you need and super fast delivery. I highly recom... See more
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Fantastic customer service second to none. Great advice given with demo also. These guys know there stuff & have lots of choice, with advice given freely. Have so much better understanding now with... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
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4.9
Excellent
137K reviews
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Well done Norwich store.
The shop and staff have been so helpful and have sorted out a slight problem I had with a product. We have come to a solution and I am hoping to do more business with richer sounds Norwich. Well done to Tony Matt and John.
July 9, 2026
Reply from Richer Sounds
Thank you for your feedback, which I have since urgently investigated with the store concerned.
I understand from speaking to the colleagues that the Bravia 9 is the third television we’ve supplied in recent weeks in a bid to help you find a product that you are completely happy with, including accepting a return on the first 77" TV mentioned in your review without its original packaging and outside of our normal returns policy. I’m sorry, of course, that you have had reason to be unhappy with our recommendations and I will be reviewing the series of events with the store manager and his team.
They did want to apologise for the delay in responding to your most recent correspondence, which I understand relates to your dissatisfaction with a specific aspect of the current TV's performance. However, I'm pleased to see that contact has now been re-established and that we are working with you to address your concerns. Our customer service team will also follow up directly to ensure the matter is resolved and, if I can be of any assistance in the meantime, please do let me know.
Hopefully you will believe from the 98% of positive Trustpilot reviews that we will always attempt to put right problems, in the rare occasions where things inevitably go wrong.
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
The staff at Leeds could not have been…
The staff at Leeds could not have been more helpful even when things did not go quite right with the delivery
July 8, 2026
Reply from Richer Sounds
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Really knowledgeable staff
Really knowledgeable staff. Extremely helpful. Didn’t try to over sell- he understood my requirements and budget
July 9, 2026
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
System Enhancement. Following my recent purchase of a pair…
Following my recent purchase of a pair of Argon Audio Forte powered speakers from Richer Sounds for my TV set up, I decided to add some bass to the system. With limited space and after detailed research, I went with the 6” Argon Malmo subwoofer.
I happily returned to Richer Sounds (Sheffield) as my initial experience with them was certainly 5*. Once again they did not disappoint.
Excellent service, sound advice, competitive price all combined with super fast delivery that has, once again, made me a very happy customer and perfectly satisfied with the results of the enhancement to my system.
Highly recommended, thank you!
July 9, 2026
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Richer sounds has a good online…
Richer sounds has a good online ordering system, plus usually a local store for advice if required
July 1, 2026
Reply from Richer Sounds
Thank you for your 5 star review!
Bought these to replace my Sony xm3
Bought these to replace my Sony xm3. Sound quality is great with voices much clearer, as is the bass. Very comfortable to wear for long periods. The battery lasts for an age. Excellent price and service from Richer Sounds as usual. Very happy with my purchase.
July 6, 2026
Reply from Richer Sounds
Thanks for your 5 star review, we look forward to seeing you again next time
Great communication next day delivery
July 8, 2026
Reply from Richer Sounds
Thank you for your 5 star review!
I have been purchasing hifi products…
I have been purchasing hifi products from Richer Sounds since Julian opened the first store at London Bridge and have always been a satisfied customer. In recent years, I have found the staff at the Norwich branch to be very helpful and knowledgeable.
July 9, 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Radio was delivered on time.
Radio was delivered on time.
Great sound from it and easy to use.
July 6, 2026
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Brilliant product as usual and…
Brilliant product as usual and Brilliant customer service as always and this from a regular buyer
July 9, 2026
Reply from Richer Sounds
Thank you for your 5 star review, it’s lovely to read your comments.
Cardiff branch communicated with me…
Cardiff branch communicated with me very well regarding my television order. Even helped me carry it to van. Great price on particular product I ordered also.
July 9, 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Very helpful and courteous
Very helpful and courteous. Knowledgeable about products.
Service was quick and TV was delivered next day.
July 9, 2026
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Easy delivery by Gareth and Mark
Easy delivery by Gareth and Mark, kept me informed, no problems. Would definitely use Richer Sounds again, the cheapest price for a quality Tv. Bought from the Stockport store, again nice easy no problems.
July 16, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and professional
Excellent communication, TV arrived on time. Delivery team (Warwick and Rob) parked considerately and were v friendly and professional).
July 16, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your great feedback and for supporting local business.
Great TV at a great price and the…
Great TV at a great price and the delivery team went above and beyond putting it down in my cellar
July 16, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your kind review, we look forward to your next visit.
Honest candid advice with no attempts…
Honest candid advice with no attempts to upsell to items that were more expensive, staff were exemplary
July 9, 2026
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Had problem earlier in week with…
Had problem earlier in week with missing invoice - sorted very quickly- then problem with tv under warranty but no logger being repaired (Panasonic) spoke to Luke at Cheltenham store and he went the extra mile to sort out replacement tv to my satisfaction.No other company would go such lengths for customer satisfaction.Well done Luke top mam
July 16, 2026
Unprompted review
Reply from Richer Sounds
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds
Thank you for your 5 star review, it’s lovely to read your comments.
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