J D Wetherspoon Reviews 2,263

TrustScore 2 out of 5

2.1

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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many customers expressed dissatisfaction with the quality of the food, citing issues such as meals not being warm enough, undercooked items, or dishes not matching their descriptions. Several people also reported negative interactions with staff, mentioning unhelpful, disengaged, or rude attitudes, and slow service. Cleanliness was another recurring concern, with patrons noting dirty tables and unpleasant smells. However, some people were satisfied with their experience, particularly regarding the location of certain establishments, finding them convenient and well-lit. A few other people also felt that the service was good and quick, and appreciated the value and selection of drinks available.

What people talk about most

Staff

Customers had ambiguous experiences with staff. Many reviewers praised the staff for being quick, polite,... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise quick service, with some receiving food... See more

Product

Reviewers highlight ambiguous aspects of product quality and availability. While some customers praise the... See more

Quality

Users describe ambiguous interactions with quality. While some customers consistently praise the good food... See more

Location

Consumers find location to be ambiguous, with many mentioning specific Wetherspoons pubs across the UK, such... See more

Based on these reviews

Rated 2 out of 5 stars

Hat and feathers seaham harbour has been open for 11 yeas'no change of furniture the seating and tables are old and dirty. This is a good pub if looked after we have been going regular since it opene... See more

Rated 3 out of 5 stars

went to order the ham , egg and chips, asked if it was g/f chips, no one knew [if you work in a restaurant then staff should know what they are serving. lack of oat milk by the coffee machine, asked f... See more

Rated 3 out of 5 stars

Service overall was good and quick, but after hearing the air fryer was broken, I found the customer service quite poor. Ordered burger & chips and the chips were not available so was offered rice or... See more

Rated 1 out of 5 stars

Went into Wetherspoon on Sunday 15/3/26 at the counting House Dundee for a meal ordered 2 meals at 12 people were coming in sitting down ordering then there meals were served 12.30 came still no meals... See more

Rated 4 out of 5 stars

Overall, a solid four stars from someone who pops in for a coffee most mornings, either with or without food. Food (quality of cooking) can be variable sometimes, but overall nothing much to... See more

Rated 5 out of 5 stars

I don’t usually write reviews, but we recently visited the Velvet Coaster in Blackpool. It was packed across all three floors with the illuminations and firework display taking place. There were four... See more

Rated 4 out of 5 stars

I have spent many hours in the Hawick Wetherspoons. I get great expresso coffee in the morning from the Swiss coffee machine ; I get good service from Amy and the team; from time to time I get the hig... See more

Rated 4 out of 5 stars

Usually enjoy the food, which me and a friend go every Wednesday.but now the nanny state has stopped refills on hot chocolate, my friend doesn't drink tea or coffee..and is only allowed one hot choco... See more

Rated 1 out of 5 stars

Shame as there are one or two nice Wetherspoon outlets doted around the Country, with some pleasant staff. Sadly let down by the lack of managerial training whom believe they have the right to abuse... See more

Rated 1 out of 5 stars

Spoons have really gone off of late and no longer offer the decent food and drink at a reasonable price. I visited The Booking Office in Edinburgh recently. The service was awful, the table was dirty... See more

Rated 1 out of 5 stars

Visited the Golden Beam recently in leeds area , we’ve been there quite regularly since it opened. Firstly my husband wanted the Caledonian burger but they said they couldn’t do it ? He ordered anothe... See more

Rated 1 out of 5 stars

The Devonshire Inn, Skipton. My teenage son & his registered disabled girlfriend got TOLD TO LEAVE because of her service dog!! APPARENTLY they have new rules and don't allow service support dogs in?... See more

Rated 1 out of 5 stars

This company are misselling their 'Afternoon Deal' meals from 2pm to 5pm monday to friday as some of these meals are higher priced that the same meal in the main menu. It must be catching out more tha... See more

Rated 5 out of 5 stars

A very pleasant visit was had yesterday at the new Wetherspoon's in Basildon. It is ideally located (next to the cinema and other restaurants) making it feel safer to visit this area of the town durin... See more

Rated 1 out of 5 stars

Last night popped into the bar for a quick drink then we got our drinks sat at a table and we were confunted by the door staff accused me of doing drugs to witch I have never done and then was told... See more

Rated 5 out of 5 stars

In comparing this Wetherspoon's, The Liberty Bounds, Tower Hill, London, to many others around the country I rate this one highly. I prefer to eat upstairs here as it is well kept, tables c... See more

Rated 1 out of 5 stars

I had an extremely disappointing experience at this hotel. Not only was the service unprofessional, but my credit card was charged multiple times for the same amount. I tried to resolve the issue, but... See more

Rated 1 out of 5 stars

Food is absolutely diabolical, all ultra processed garbage, over priced junk food. I just don’t understand why places like this are allowed to serve food like or why the hell people are buying it. The... See more

Rated 1 out of 5 stars

Emerson’s Green Wetherspoon is one of the worst I’ve experienced. Constantly running out of things…today’s episode is eggs and beans….plus a host of drinks. Also the place is absolutely freezing. I’d... See more

Rated 1 out of 5 stars

Went to the ice wharf spoons in Camden and wasn't wasn't particularly hungry so ordered a small fish and chips. I almost fell off my chair when it arrived I expected small to be half the size of the... See more

Rated 1 out of 5 stars

Good Morning I am not in the habit of complaining but I will make an exception this morning . We ordered three breakfasts which were supposed to have eggs. They arrived with no explanation or apolo... See more

Rated 2 out of 5 stars

We are out on our Christmas do, we’re in bury st Edmund’s and sat at table 37, the staff cleared the table while two of us were in deep conversation and took the pitcher that was half full of Blue Lag... See more

Rated 1 out of 5 stars

AVOID THIS VENUE AVOID THIS VENUE. On Valentine’s Day (14/02/2026), my friend was served a Simple Chicken Jalfrezi that resulted in severe food poisoning. The situation was so critical it required... See more

Rated 2 out of 5 stars

I arrived in the evening about 8pm hungry and thirsty for food and drink at the Poyton Wetherspoons. The fish and chips arrived thoughly unappealling. What was worse, the sprat sized piece of fish, or... See more

Rated 1 out of 5 stars

Rochdale Wetherspoons this afternoon once again serving the regulars who jump the queue. I’d been waiting about 5 minutes and I was next to be served. Another customer walks up the the bar and even wi... See more

Rated 1 out of 5 stars

STepneyGreen female staff member ( I believe Vietnamese showed me to a dirty table couldn't be bothered to come back and wipe it. I had to go to the bar and request a staff member to wipe it instead.... See more

Rated 2 out of 5 stars

I am posting this on Trustpilot because the “Contact Us” facility on their web site is impossible to find. I visit the Shay Wake in Shaw, Oldham most mornings for a coffee. Until recently the TV has... See more

Rated 2 out of 5 stars

Awful staff attitude at Kenilworth WS. We have been going every Wednesday for breakfast but, due to the attitude of the female assistant manager, we will go no more. There are plenty of places for bre... See more

Rated 1 out of 5 stars

Avoid the boneless chicken or any sort of chicken. Visited on Tuesday dinner ordered boneless chicken bucket only to be served RAW chicken. Complained to and all I received was a Thankyou to bringi... See more

Rated 1 out of 5 stars

Would give less than 1 star if I could. Awful manager spoke to me so rudely and threatening at the golden grove branch and I spoke to head office who didnt care absolute terrible staff working for the... See more

Rated 3 out of 5 stars

Just been to Waterfront Wetherspoons in Dudley. Ordered WKD got none white wine soritzer — no lemonade. Ordered fish and chips no fish. Not a good start!! Then to make the day complete the chap bring... See more

Rated 2 out of 5 stars

I've visited the locations in Belfast, Carrickfergus and Dublin all several times. What brings me back is the price! The food is better quality than one would expect (provided you order the right thin... See more

Rated 5 out of 5 stars

Accrington Wetherspoons is faultless. We have been many times and it is consistently good. The staff are quick and polite and resolve any queries quickly. Service of food and drink is quick and often... See more

Rated 2 out of 5 stars

This is the second weekend in a row I have visited the Greyfriers in Preston, still no toilet paper in the male toilets and the cubical door locks are still broken off the door. Surely the staff sign... See more

Rated 2 out of 5 stars

Witherspoon- The Booking Office Edinburgh. Busy on a Sunday lunchtime but staff very slow to clear tables (and failed to wipe surfaces). Food not good...burger burnt to a crisp. Drinks fine,but the... See more

Rated 1 out of 5 stars

Wombwell weathersoons Staff Unable to pour a pint of guiness correctly & When customers request their drink to be poured correctly they are then blatantly treated as if they are garbage and unwelcome... See more

Rated 2 out of 5 stars

Wetherspoons bridge house bar belfast drinks ok but staff are very slow lifting empty glasses. toilets are inadequate as they don't flush and they smell awful.

Rated 5 out of 5 stars

We were in Leicester Square for a few days, but the hotel breakfast was expensive and rather formal. So, we tried Wetherspoons and were impressed by the pleasant atmosphere, friendlyness of the staff,... See more

Rated 5 out of 5 stars

Visited Wetherspoon's pub in Fleet, friendly service, good food and cheap, glad to see no dogs in the pub. Also good to see lots of senior citizens having breakfast using it as a meeting place.

Rated 1 out of 5 stars

What can I say! I've been to most wetherspoons around Wales and England, this is the worst wetherspoons by far I've ever been to, it's absolutely stinking, the seats are bogging, local drunks on a Mo... See more

Rated 1 out of 5 stars

Very dissapointed to find the steaks and fresh from the grill options gone from the menu leaving only a selection of bland over priced quite frankly boring options left. Last ever visit for us I’m afr... See more

Rated 2 out of 5 stars

Moon in the Square, Bournemouth, Gourmet burger Tuesday deal...don't bother! JDW should scrap this 10 minute service to allow time for things to de-frost. Chips half cooked, onion rings soggy (plus on... See more

Rated 2 out of 5 stars

We called in for food at our local Wethies (as we often do) I ordered sausage and mash with gravy as I had this before and it was lovely. However, this time there was barely any gravy. I approached t... See more

Rated 1 out of 5 stars

Ordered a large breakfast @ olympia Tredegar, came in about 10 mins, looked ok, for £5.99, but when started eating it, worst breakfast ever, eggs were cold, bacon was cold, beans in small pot taste... See more

Rated 1 out of 5 stars

You made me feel absolutely horrible when my autistic son was running about and when I was told to put him in his Pram And I was wasn’t getting served food or drink. I Hope when you have children y... See more

Rated 1 out of 5 stars

I have always enoyed a Wetherspoons visit- until yesterday. The new menu is awful. if I wanted burgers i'd go to Macdonalds and these were not good burgers with rubbish brioche buns. I dont care if it... See more

Rated 1 out of 5 stars

The company's ordering system needs a review. Scanned table QR, immediately picked up correct location, by time received the receipt, order had been redirected to different location. Company excuse is... See more

Rated 5 out of 5 stars

Visited the Queens Arms at Winsford for lunch and Connor couldn’t do enough for our party, all food served within 10mins, so our group of 7 was very happy with our visit 👍

Rated 1 out of 5 stars

Visited Swindon branch a few weeks before Christmas Good service as you’d usually expect. Unfortunately I left my wallet there. Called them and they said they had it and would post it. Didn’t rece... See more


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2.1

Poor

TrustScore 2 out of 5

2K reviews

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Rated 2 out of 5 stars

A family catch-up in the Newcastle Milecastle

Four of us visited the Milecastle in Newcastle for an afternoon lunch and drink. The pub was fairly quiet so we had a drink then ordered four meals. They took quite a while to arrive and when they did they were barely warm. Three of us ate them anyway and one took his back and got a refund. We were in there about three hours and the adjacent tables were piled up with dirty dishes for much of that time. The prices were very reasonable but the food quality and general cleanliness was very poor.

March 3, 2026
Unprompted review
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Rated 1 out of 5 stars

App ordered meal at wrong pub

Ordered a meal via the App, after verifying the branch I was in. Then it confirmed my order was made in a totally different pub miles away!

Pub said I can't have a refund, even though their App is at fault.

I've used it many times before with no issues. But I will NEVER USE IT AGAIN.

Update 4.3.26 - after contacting their 'customer services' by email, I have now a reply. They deny their App is defective & I am at fault, even after I explained to them the problem with it. So that's it - I will NEVER use any Wetherspoons again

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

We were visiting Hexham for the day

We were visiting Hexham for the day. We went into The Forum Wetherspoons. We ordered 2x chicken bite baskets The meal came with 9 chicken nuggets on each meal instead of 10 on each meal as per stated in the menu. The meal also stated that you get coleslaw we did not get any coleslaw. I informed a member of staff who said Ok I will sort it. We ate the meal and NEVER got the missing nuggets or the coleslaw.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

At the sir John Moore in Glasgow

At the sir John Moore in Glasgow. What an amazing experience quick service. Staff very helpful. And can’t believe how quick the clear tables. If their are empty they pick on way.
Would totally recommend and if back in area would definitely be back

February 28, 2026
Unprompted review
Rated 5 out of 5 stars

Really good service from a waitress…

Really good service from a waitress named Abbey at Guildford Wetherspoons. She was so kind and fixed an issue we had with some drinks we ordered. Also helped us move table when the table next to us were being pretty disruptive on a Monday night. Overall one of the best service experiences I’ve had in a spoons and she was absolutely lovely!

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

Breakfast in Leicester Square

We were in Leicester Square for a few days, but the hotel breakfast was expensive and rather formal. So, we tried Wetherspoons and were impressed by the pleasant atmosphere, friendlyness of the staff, nicely presented and tasty breakfast and of course the incredible value. Thank you, we will see you again.

February 21, 2026
Unprompted review
Rated 3 out of 5 stars

Breakfast experience

I went to the Masque Haunt in Old Street London for a breakfast. I ordered the traditional English. It came quickly, but wasn't very hot. The food was as described so I decided to eat it. I was two-thirds through, when I stepped away from the table to get a glass of water. Amazingly, during this less-than-one-minute absence the remaing food was whipped away! I had left the knife and fork in the "I'm still eating position".
I complained and the staff were actually very good - the manager refunded my money AND gave me another breakfast which was hot this time !
Not great, but I can't fault the response of the senior staff. Would I eat there again? Yes, I might give them another try - one inappropriate table-clearing staff member should not prejudice the whole pub.

February 19, 2026
Unprompted review
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Rated 1 out of 5 stars

AVOID THIS VENUE

AVOID THIS VENUE
AVOID THIS VENUE. On Valentine’s Day (14/02/2026), my friend was served a Simple Chicken Jalfrezi that resulted in severe food poisoning. The situation was so critical it required an emergency ambulance call-out.
​As a single mother of two, she has been bedridden and incapacitated for 5 days. When I confronted the management to warn them about the potentially contaminated batch of food, I was met with total obstruction. They refused to give me any information, hiding behind "privacy concerns."
​This isn't about privacy; it’s a public health hazard. To see a major chain like Wetherspoon show such blatant disregard for customer safety and the well-being of a local mother is an absolute scandal. If you value your health, eat elsewhere.

February 14, 2026
Unprompted review
Rated 2 out of 5 stars

Cold food ..a big no no

My wife and I visited the restaurant in Bury St Edmunds for a breakfast
Lovely setting, fast service and good value for money... but .. but, I hate luke warm food .. such a shame, lovely building and ambience but cold food means I will not be back ..

February 13, 2026
Unprompted review
Rated 2 out of 5 stars

Poor food

Popped into the William stead in Darlington for a bite to eat. Ordered a beef madras. About six very small pieces of meat that was more like fat. Absolutely disgusting. Luckily there was very little of it. What a total waste of £10.44. Never again

February 11, 2026
Unprompted review
Rated 1 out of 5 stars

Disabled girl kicked out!!!

The Devonshire Inn, Skipton. My teenage son & his registered disabled girlfriend got TOLD TO LEAVE because of her service dog!! APPARENTLY they have new rules and don't allow service support dogs in?! I thought that was against the law!!! Absolutely disgusting attitude from wetherspoons!!!

February 7, 2026
Unprompted review
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Rated 1 out of 5 stars

STepneyGreen female staff member ( I…

STepneyGreen female staff member ( I believe Vietnamese showed me to a dirty table couldn't be bothered to come back and wipe it. I had to go to the bar and request a staff member to wipe it instead. This individual gave me a 'why are you asking me look' and then proceeded to hand me a wet napkins. as if I should wipe it myself. This was 11:08am on the 7/02/26. Then adding insult to injury the food was uncooked especially the bacon and hanging off the plate. Dark haired male staff member behind the bar. With a i dont give a sh*t attitude. These people need to be removed ASAP. STEPNEY GREEN GATED VENUE.

February 7, 2026
Unprompted review
Rated 5 out of 5 stars

Wetherspoon's pub in Fleet

Visited Wetherspoon's pub in Fleet, friendly service, good food and cheap, glad to see no dogs in the pub.
Also good to see lots of senior citizens having breakfast using it as a meeting place.

February 6, 2026
Unprompted review
Rated 1 out of 5 stars

Emerson’s Green Wetherspoon is one of…

Emerson’s Green Wetherspoon is one of the worst I’ve experienced. Constantly running out of things…today’s episode is eggs and beans….plus a host of drinks.
Also the place is absolutely freezing. I’d rather pay another two quid for a pint and be warm and walk through the door of a pub that can do the basics right! Be nice to hear staff happy in their work too instead of discussing with each other how **** Wetherspoon are to work for. Apparently this is a franchise….well I’d remove it JD!!!

February 2, 2026
Unprompted review
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Rated 1 out of 5 stars

Popped in and was assaulted by the door staff

Last night popped into the bar for a quick drink then we got our drinks sat at a table and we were confunted by the door staff accused me of doing drugs to witch I have never done and then was told I have a life time ban to witch we ask what for? And couldn't come up with an answer, we were told that the ban was lifted 3 weeks ago no problem at all then the door staff said I have a life time ban but this is no longer the case.
I was asked to leave and was asking why for what again he did not even now why either
Next minute I was assorted by being man handle out the pub for no reason this has been reported to the police

January 30, 2026
Unprompted review
Rated 2 out of 5 stars

NOT GOOD ENOUGH RITZ

Just spent some time in Lincolns "The Ritz" pub. Ordered a mug for a latte.
One machine said no milk and the other machine said enter the password. Some kind customer went to the bar to request assistance. Password sorted and milk topped up. 10 mins later I have a drink. Next time I went up both machines had run out of milk and the hand pourer. I took the pourer to one if the serving ladies, and asked for assistance, and was rudely told "I've no time for that now".
I had to wait another 15mins before being able to get another drink. I know it's Saturday but staff should be available when a queue is forming for tea or coffee.
NOT GOOD ENOUGH RITZ.

January 31, 2026
Unprompted review

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