Garden4less Reviews 14,028

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, often highlighting their durability and attractive appearance. Many consumers also commend the efficient delivery service, noting that items arrive promptly, well-packaged, and often ahead of schedule. The customer service is consistently described as exceptional, with people appreciating the helpful, knowledgeable, and responsive staff who provide excellent communication throughout the ordering and after-sales process. However, some customers experienced issues with delivery, including damaged items upon arrival or longer than expected waiting times. A few people also reported problems with product durability, such as items deteriorating faster than anticipated or not meeting advertised weather-resistant claims. Additionally, some reviewers were dissatisfied with the assembly process or found that product descriptions were misleading regarding features like pre-assembly or size.

What people talk about most

Product

Reviewers highlight positive aspects of product. Many customers are pleased with the quality and appearance... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the promptness and... See more

Quality

People report positive experiences with quality. Many customers are delighted with the excellent quality of... See more

Service

Clients share positive opinions on service, with many praising the efficiency, knowledge, and helpfulness of... See more

Order

Customers consistently note positive experiences with order. Many reviewers praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

I can't praise Garden4less more highly. The rhubarb forcer arrived very promptly, unfortunately the courier had damaged it. A quick phone call and a photo sent by email and a replacement was arranged... See more

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Rated 5 out of 5 stars

Ok 3 years ago bought 2 amalfi arm chairs & small table. Been left out uncovered in all the great Welsh weather. It is still in perfect condition. Today we received our two seater settee. Delive... See more

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Rated 5 out of 5 stars

G4L had a sale on an outdoor sofa we'd been looking at elsewhere so, based on the reviews here, we went ahead and ordered. Spent an extra £5 for expedited shipping, and it arrived before 10am the ne... See more

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Rated 5 out of 5 stars

Was able to buy a really good big name L shaped sofa, table and bench for nearly £1000 less than other big brand suppliers. Had to wait for 6 weeks while it was shipped from Europe but well worth the... See more

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Rated 5 out of 5 stars

Just purchased some Kettler chair covers which I have been looking for for over a year and only just seem to have come back into stock everywhere. Ordering was straight forward arrived when stated an... See more

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Rated 5 out of 5 stars

After being let down and swindled by another company advertising on social media (MODA) Garden4less rescued us and had our furniture to us by the end of the week as promised. They answered the phone p... See more

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Rated 5 out of 5 stars

After many months of searching we came across this bistro set by chance, and knew it was the one for us. The colour almost matches our new greenhouse, with an added bonus of cushions being included.... See more

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Rated 5 out of 5 stars

Ordered from website with reasonable price. Arrived the following day, delivered by DPD. Best service we’ve had from a company for a while. Impressive that they sort orders so quickly and efficiently.... See more

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Rated 5 out of 5 stars

In June 2024 I bought a Hartman parasol with LED lights. Within 2 months the stitching to the top of the canopy (the raised bellows) came apart. One email enquiry and a couple of pics later, and Matt... See more

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Rated 1 out of 5 stars

Rhubarb forcer order (over £100) placed in May for birthday gift. Accepted that forcer would be delivered when in stock. By June was in stock and delivery promised two weeks running. No delivery. M... See more

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Rated 5 out of 5 stars

No problems at all with the ordering and delivery process. The only issue is the complexity of programming this Hozelock watering unit. It’s the third Hozelock unit I’ve had. They don’t last more th... See more

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Rated 5 out of 5 stars

I ordered these to replace some wooden pots that had rotted. I wasn’t sure whether they would look good as I’ve usually purchased natural products. However they were perfect in size and appearance to... See more

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Rated 5 out of 5 stars

Amalfi table, 4 chairs, cushions. Absolutely delighted with the items. All arrived when expected, extremely well packed. My husband is an expert d i y er but it took him over an hour to put the table... See more

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Rated 5 out of 5 stars

Garden4less, have great selection of garden furniture at very good prices. We purchased a Kettler set of 2 chairs and sofa. All the staff are so very helpful and not pushy. There was small issue wi... See more

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Rated 5 out of 5 stars

I ordered a set of Hartman garden furniture plus a cover. The order process was excellent. There was an issue with the courier but fair play, Matt at Garden4less kept me informed and delivery was acco... See more

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Rated 1 out of 5 stars

Life Timber Aluminium. Very disappointed with my sofa because it is smaller than the table and it looks ridiculous. The picture on the website clearly shows 4x3 cushions. The sofa I received has 3x... See more

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Rated 5 out of 5 stars

Signed up to be notified when the chair was back in stock. Notified around the time they promised, easy payment process, and chair delivered on the date given. Seamless process, where I was kept infor... See more

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Rated 5 out of 5 stars

Although, previously I'd left a bad review due to not receiving my delivery (twice) I can honestly say it was worth the wait as the product arrived today and it was beautifully packaged and absolute i... See more

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Rated 5 out of 5 stars

Arrived as scheduled, well packed and protected on a pallet. Easy to assemble for single person although help was required to carry the table top. The quality and look of the set is exceptional. Have... See more

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Rated 5 out of 5 stars

Great service with updates from ordering, through to delivery. Looked at this garden set in local garden centre which we thought was lovely and comfortable but decided to look for the same online....... See more

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Rated 5 out of 5 stars

Just purchased goods from this company, wow just how purchases should be, right from the beginning a company who are efficient answering every query, dealing swiftly and professionaly at every stage f... See more

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Rated 5 out of 5 stars

customer service outstanding had a problem with an item i purchased through them They contacted the supplier sorted out the problem within a week i had a new item Their correspondence is second to... See more

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Rated 5 out of 5 stars

Good experience dealing with company with queries, they were very helpful. Delivery very prompt and the furniture looks great on our patio, just what we wanted.

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Rated 5 out of 5 stars

Garden4less were so helpful when it came to us looking for garden furniture. They were knowledgeable and nothing was too much trouble. When we ordered our furniture they kept us updated on d... See more

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Rated 5 out of 5 stars

I had a good experience purchasing from this company. I made contact with them to query the lead time as the items were out of stock and they were spot on with what they told me and I didn’t have too... See more

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Rated 5 out of 5 stars

Excellent service from Matt E he is a very polite and knowledgeable young man a credit to the team. Bought garden furniture from Matt and it is definitely an asset to our garden. The company sells lov... See more

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Rated 1 out of 5 stars

Paid more than I would have liked to on a 6 seater Berkeley dining set cover but thought getting the right one that fits would be best. Put the cover on for approx 15mins and as the garden is... See more

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Rated 5 out of 5 stars

Purchasing was easy, for the most part communication and tracking information was very good. I found this depended on which courier service was used. Had a slight hitch with a broken piece of furni... See more

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Rated 5 out of 5 stars

Ordered online and received it in couple of days. We already had some Hartman garden furniture so we knew it was quality. G4less were very responsive and answered all my questions promptly and profes... See more

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Rated 5 out of 5 stars

All good with our purchase of two Varese garden planters from ordering on line through to delivery. Good quality planters at reasonable cost. Thank you.

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Rated 5 out of 5 stars

Delighted with our Hartman Eden lounge set, excellent quality m, value and great service - delivered on time with great care. Definitely recommend both product and Garden4less.

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Rated 4 out of 5 stars

I ordered garden furniture from Garden4less, and I couldn’t be happier! The selection is huge, and all the brands like Hartman and Kettler are high quality. My order arrived quickly and in perfect co... See more

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Rated 5 out of 5 stars

The information on the products was good, and the reviews informative. Easy ordering. The delivery was quick and items packaged well, no damage. The chair is perfect for my mobile therapy sessions, cl... See more

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Rated 5 out of 5 stars

We love Kettler and wanted a cover to protect our cushion box from the elements. This is such good quality and well made. ~We have had our kettle furniture for 10 years now and still looks amazing -... See more

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Rated 2 out of 5 stars

Like the product BUT large corner sofa delivered in 2 enormous boxes. I suggested that I would help the delivery man carry them through to the garden and he told me that his job was to deliver to the... See more

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Rated 2 out of 5 stars

The delivery was three times longer than expected- should have been within a few weeks and was actually 2 months- said delivery in May and arrived early July! As this was a gift this was really embarr... See more

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Rated 5 out of 5 stars

I ordered a table on a pre order basis i had to pay a small deposit and i was told how long i would have to wait for it to come into stock . The staff were very honest and the table came in quicker th... See more

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Rated 5 out of 5 stars

Excellent customer service. Communication regarding a slight delay in delivery was very much appreciated. Despite slight damage to the outer box, the set was in perfect condition. Delivery was faultle... See more

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Rated 5 out of 5 stars

Gardens4less sent our garden furniture very well packaged and in excellent condition. There was a pergola missing a part but I contacted the company and they responded very quickly and sent me the mi... See more

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Rated 5 out of 5 stars

Ordered a Supremo Melbury Mini Modular set in grey and it said June for estimated delivery. Delighted to say that Garden4less got this in well ahead of schedule and it was delivered a few days ago. De... See more

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Rated 5 out of 5 stars

Really pleased with our purchase and at a good price. Delivery was quick and efficient. Very happy with the bench which is super comfortable and looks great in our garden. We have no hesitation... See more

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Rated 5 out of 5 stars

Happy to shout out for Matt Salt in Aftersales Customer Service. Many weeks after I received my order, I found that one item was missing. I emailed Garden4Less about the omission, just for informati... See more

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Rated 1 out of 5 stars

After a very good previous experience we are very disappointed with the service received after our Kettler Elba dining set cracked and peeled in less than 2 months. We were told to treat it with produ... See more

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Rated 4 out of 5 stars

I have given four stars due to the hose reel not rewinding correctly, it makes an awful noise when it does rewind. Many times I have had to fully extract the hose and nurse the rewinding process to... See more

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Rated 1 out of 5 stars

I purchased 2 heritage Oak 6ft benches in March 2021 from Garden4less, which looked great on arrival. These benches have been outdoors positioned on a slate patio and had regular outdoor appl... See more

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Rated 5 out of 5 stars

Pleased with our Hartman garden chairs. Quality we expected. Good delivery well packed and followed our request to deliver to our drive. Very happy and would recommend.

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Rated 1 out of 5 stars

I purchased a Como Springs water feature made by Easy Fountain from Garden4Less. There was nothing in the description at point of sale to indicate it had to be moved indoors every winter (despite bei... See more

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Rated 5 out of 5 stars

Knew which garden furniture brand we wanted and Garden4less was the best for price and availability. Ordering was easy and delivery was a few days later. The furniture is beautiful and as described.

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Rated 1 out of 5 stars

I ordered a cushion bin for our garden via their website when it clearly stated free delivery within 3 working days. It was only two weeks later, I thought it best to contact this company to... See more

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Rated 4 out of 5 stars

Did not like the instructions on how to assemble the hose & reel. On original order page this product stated that it was assembled which I took it to mean that the hose would be attached to the reel.... See more

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Rated 5 out of 5 stars

Excellent customer service combined with great prices and speedy delivery. Have used them a few times and any problems are speedily resolved. Would highly recommend.

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Rated 5 out of 5 stars

Garden4Less arranged for delivery of my Hartman Capri Rectangular Tall Casual Coffee Table in just a few days following purchase, keeping me informed at all times of how the order was progressing. It... See more

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Rated 1 out of 5 stars

Really disappointing service. I ordered 2 garden hose connectors. As they did not arrive within the quoted timeframe I rang Garden4less who told me they only had one in stock and therefore had not sen... See more

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Rated 5 out of 5 stars

Good service , good communication once ordered, competitive price. Chair arrived well packed. Would buy from Garden4 less again Thank you

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Rated 5 out of 5 stars

The garden set was well packaged and easy to assemble. Courier gave us ample notice and arrived when he said he would. overall a very pleasant experience and great value for the money.

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Rated 5 out of 5 stars

A prompt service delivered free of charge and packaged well with no damage. A perfect addition to our garden furniture same make and colour. Quality is excellent

Company replied


Company details

  1. Garden Furniture Shop
  2. Garden Building Supplier
  3. Garden Center

Written by the company

Garden4less is your first stop for all of your garden furniture needs. We stock a huge variety of branded products, including Hartman, Kettler, Leisure Grow and LIFE garden furniture, as well as additional garden related items, such as Hunter Wellies, Cobra lawn mowers and many, many more. // Free Delivery Available: We offer fast, free UK mainland delivery on all orders over £50. // Price Match Available: If you find an item cheaper elsewhere, we will endeavour to match any online price. Please call us on the number provided for details // Telephone Orders accepted. Feel free to contact us on 01283 543 974 to speak with one of our friendly, helpful telephone operatives who will be happy to take an order or answer any questions that you may have over the phone. No automated messages here!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

14K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Very pleased

Communication regarding potential shipping dates was good. Item arrived on time and was exactly what I wanted. Very happy with the whole experience and price.

July 16, 2025
Unprompted review
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Reply from Garden4less

Thank you

Rated 5 out of 5 stars

Great service

I ordered a table on a pre order basis i had to pay a small deposit and i was told how long i would have to wait for it to come into stock . The staff were very honest and the table came in quicker than expected i have been very happy with the service , the price was good and the product is excellent . I would definitely use this company again

July 2, 2025
Unprompted review
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Reply from Garden4less

Thanks Dani

Rated 5 out of 5 stars

Five star company

Just purchased goods from this company, wow just how purchases should be, right from the beginning a company who are efficient answering every query, dealing swiftly and professionaly at every stage finished by a perfect delivery. Goods as expected. I cannot recommend them highly enough, thanks again.

August 14, 2025
Unprompted review
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Reply from Garden4less

Thanks Dave

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Rated 5 out of 5 stars

Matt made this customer feel special

Happy to shout out for Matt Salt in Aftersales Customer Service. Many weeks after I received my order, I found that one item was missing. I emailed Garden4Less about the omission, just for information. Not for one minute did I expect them to make up the shortfall after so long. Matt took up the case and made sure that this customer felt special. He had the missing item sent to me and kept me informed every few hours on its progress. This level of service is not found everywhere. I shall buy again from Garden4Less, thanks to Matt.

August 4, 2025
Unprompted review
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Reply from Garden4less

Many thanks, Allan. We appreciate your feedback

Rated 5 out of 5 stars

Great quality

Very clear buying process - balanced reviews and straightforward process to purchase with delivery in a matter of days. Really impressed with quality and looking forward to using them in years to come.

July 9, 2025
Unprompted review
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Reply from Garden4less

Thanks Colin

Rated 5 out of 5 stars

Gardens 4 Less

Garden4less, have great selection of garden furniture at very good prices. We purchased a Kettler set of 2 chairs and sofa. All the staff are so very helpful and not pushy.
There was small issue with a cushion cover but Matt sorted that with Kettler. Cannot fault the brilliant Customer service we received.
If you are looking for garden furniture, check out their website, make this your first stop.

August 8, 2025
Unprompted review
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Reply from Garden4less

Thank you

Rated 5 out of 5 stars

After being let down and swindled by…

After being let down and swindled by another company advertising on social media (MODA) Garden4less rescued us and had our furniture to us by the end of the week as promised. They answered the phone promptly when called and when the furniture arrived it was fabulous quality. Cannot recommend them highly enough.

July 10, 2025
Unprompted review
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Reply from Garden4less

Thanks Helen

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Rated 5 out of 5 stars

Excellent appearance and comfort

I was so happy to find this easy to assemble and that it fitted perfectly into the space we have.
It looks great and is very comfortable. The cover fits well and is easy to use. A great addition to out outdoor space.

July 28, 2025
Unprompted review
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Reply from Garden4less

Thank you

Rated 5 out of 5 stars

Easy speedy service

G4L had a sale on an outdoor sofa we'd been looking at elsewhere so, based on the reviews here, we went ahead and ordered. Spent an extra £5 for expedited shipping, and it arrived before 10am the next day. AWESOME!

Hopefully I'll never need to evaluate or comment on after-sales support; so far the sofa seems great!

August 6, 2025
Unprompted review
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Reply from Garden4less

Thanks Rob

Rated 2 out of 5 stars

Good product but BEWARE about delivery

Like the product BUT large corner sofa delivered in 2 enormous boxes. I suggested that I would help the delivery man carry them through to the garden and he told me that his job was to deliver to the door - which he had done. To be fair to him when he saw I was upset, he did then say he would help me but he clearly wasn’t happy about this.I am 73 year old female and was in the house alone so was facing leaving my expensive new purchase on the drive unattended for several hours. Delivery man and I tried to carry the smaller box through and we discovered that the boxes wouldn’t fit through our very normal sized doors. The delivery man left and I had to ask some relatives to come and help me unpack it on the drive and carry it through to the garden bit by bit. I am fortunate to have people living nearby who were at home and were able and willing to come and help. Not everyone has. I would suggest packing in more smaller boxes and having 2 delivery men who will carry it to where you want it. This could be offered as an optional extra with a small extra charge. I do not know how the delivery man on his own manoeuvred the boxes out of the van and to our front door without doing himself an injury.

July 5, 2025
Unprompted review
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Reply from Garden4less

Sorry you weren't happy with delivery. As with most furniture retailers, we use the pallet network, which has kerbside delivery only. We feel pallets are the best way to transport furniture without damaging, due to their weight and size.

Rated 5 out of 5 stars

Spot on

I had a good experience purchasing from this company. I made contact with them to query the lead time as the items were out of stock and they were spot on with what they told me and I didn’t have too long to wait.
My Hartman Eden set is lovely and offered at a very good price compared to others that I had seen. I would definitely order from Garden4less in the future and would definitely recommend them to my family and friends.

July 2, 2025
Unprompted review
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Reply from Garden4less

Thanks Angela

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Rated 2 out of 5 stars

The delivery was three times longer than expected

The delivery was three times longer than expected- should have been within a few weeks and was actually 2 months- said delivery in May and arrived early July! As this was a gift this was really embarrassing to have to keep apologising and chasing up when it would actually arrive. There was some information sent about lacking packing materials but it still took a month after that to come.

July 5, 2025
Unprompted review
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Reply from Garden4less

Sorry delivery was so long, Rebecca. We had some problems sourcing packaging for the rhubarb forcers - they are quite delicate and require packing in straw to protect them.

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Rated 1 out of 5 stars

I purchased 2 heritage Oak 6ft benches…

I purchased 2 heritage Oak 6ft benches in March 2021 from Garden4less, which looked great on arrival. These benches have been outdoors positioned on a slate patio and had regular outdoor applications of wood oil over the 4 years.
However, over last winter I noticed that the plank edges on one of the benches were beginning to rot. I contacted the supplier, Garden4less and sent them photographs. I asked about the warrantee terms and was told 2 years. In the meantime I had a specialist gardener look at the bench. He informed me that the bark end had not been removed and hence the wood rot. I contacted Garden4less once more, and was advised to contact their supplier in the UK - called Innovators. The agent informed me that the oak used was sourced in Germany, shipped to the Far East - I think Tawain and then shipped via the Suez Canal to the UK.
Innovators requested bench photos showing wood rot. The person I spoke to said that they would consider the issue and get back to me. This did not happen, so I contacted Garden4less once more and they replied that there was nothing they could help me with since the 2 year warrantee had expired.
There are 3 main issues here:
1. Poor manufacturing processes were used i.e. bark ending which should have been removed.
2. The global foot print that astonished me. I thought that these benches were sourced and made in the UK.
3. No acknowledgement of design fault and poor customer service from Innovators.
Hence I would not recommend Garden4less and Innovators for thepurchase of Garden furniture.

July 15, 2025
Unprompted review
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Reply from Garden4less

Sorry we couldn't replace your bench, Jan, but as it was out of its 2year warranty, and you purchased it in 2021, we are unable to help.

Rated 5 out of 5 stars

Amalfi table set, fabulous

Amalfi table, 4 chairs, cushions. Absolutely delighted with the items. All arrived when expected, extremely well packed. My husband is an expert d i y er but it took him over an hour to put the table together. Well worth the effort, it looks fantastic!

July 1, 2025
Unprompted review
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Reply from Garden4less

Thanks Yvonne

Rated 1 out of 5 stars

I ordered a cushion bin for our garden…

I ordered a cushion bin for our garden via their website when it clearly stated free delivery within 3 working days.

It was only two weeks later, I thought it best to contact this company to find out what is happening only to be informed that you cannot fulfil my order and no action has been taken at their end. This has wasted my time and effort.

It was only when I chased them up that I received a reply and I find their lack of communication frustrating.

I have therefore gone back online and have found the same item cheaper elsewhere.

Not impressed.

July 21, 2025
Unprompted review
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Reply from Garden4less

So sorry about your order. Looking into it, I can see we were unable to send the cushion box due to your location being in the Isle of Man. Sorry for the inconvenience we caused you.

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